Shopee Xpress - Claims & Investigations

Shopee Xpress - Claims & Investigations

3-6 years
Not Specified

Job Description

Job Description:
  • Responsible for reviewing ShopeeXpress cases related to shipments and lost/damaged goods
  • Does investigation of disputes and complaints received from customers regarding their deliveries through verification of waybills and discussions with involved parties
  • Reviews investigation reports to clarify issues, concerns, grievances, and interests of all parties involved
  • Makes proper recommendation based on results of investigation conducted
  • Communicate with other Shopee Xpress teams Aid the Shopee Xpress
  • Ensuring all the relevant standards within the working practices guide and KPIs are met
  • Perform other similar and related duties as required or directed

  • With at least a year experience handling claims and investigation or 3 years experience in the E-Commerce Industry with basic knowledge of the claims and investigation process
  • Excellent communication & interpersonal skills both verbal and written
  • Able to develop solutions and communicate across the organization in an effective manner
  • Able to clearly identify and define issues that are being raised via emails and make necessary recommendations
  • Possess self-management skills
  • Able to efficiently organizes own time, assess priorities within own area of work, and work under tight deadlines with a high level of commitment
  • Good team player, positive attitude and eager to learn
  • Driven and motivated
  • Has passion in the e-Commerce industry

Job Details

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