Shipper Experience Specialist

Shipper Experience Specialist

Ninja Logistics sdn bhd
Not Specified
Not Specified

Job Description

Job Description
The Shipper Experience Specialist is responsible for coordinating the day-to-day activities between the company First Mile (FM) team and the SMEs.

Main Duties
A. First Mile and SME Coordination
Oversee the day-to-day operations between the company FM team and SME clients.
Coordinate with the Warehouse Truck Specialists and Station Heads on any additional requests from the SME clients.
B. Report Generation
Prepare and maintain Excel/Google Sheet trackers for reports and monitoring.
C. Operations Audit
Review routed assignments for the day.Audit pick-up for possible false fails.

A. Technical and Soft Skills
Knowledgeable in using Google Suite
Candidate must be proficient in Microsoft Excel
Customer service experience a plus
Can work independently and as a member of a team
Ability to work under pressure, prioritize and thrive in a fast-moving environment
Extremely self-motivated, organized and responsible
B. Others
At least 2nd year college in any computer-related field
Must be willing be assigned to a shifting schedule, but may be assigned to one definite shift
Prior experience with a start-up will be a huge plus
Prior experience with a Logistics company is preferred but not required

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Job Details

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Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

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