• Delivering and monitoring support KPIs for ServiceNow Application
• Managing performance of ServiceNow support team, a managed service situated across the globe
• Gathering, managing and prioritizing enhancements and solutions for the different modules in Connect
• Planning and executing ServiceNow upgrades
• Responsible for allocating budget for upgrade, patches, license cost, etc.
• Developing and maintaining knowledge necessary to use the ServiceNow efficiently
• Work with business stakeholders to improve usability and process-adherence of ServiceNow modules
• Manage stakeholders of ServiceNow through service reviews and feedback gathering
• Create roadmap together with the product owner and business architect
• Together with the architect, define principles and design for data and solutions in Connect
• Safeguard production environment through robust change control (testing and transition)
ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way - powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, we help companies improve productivity and reduce errors while still saving money. We've assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management and support work. Now, ProV is a team of over 600 peers across offices in the US, Germany, India and the Philippines.
Our Shared Mission and Values
Our mission is to help companies thrive by enabling all processes to work together effortlessly.
Our values are commitments to each other. They provide the backbone for our company processes and daily interactions. We believe that, in the long run, these commitments lead to a thriving culture and a more successful business, for ourselves and our customers.
Inclusion is part of our company culture and essential to ProVâs future. We continue to nurture and create opportunities for the next generation, relying on our talent poolâs diverse background to innovate and inspire. More importantly, we see hundreds of ProV employees speaking over 17 languages and working together. Our core values celebrate those differences and the rewarding experiences our customers enjoy
Functions : IT
Industries : Other
Skills/Roles I hire for: IT
level Hiring For: Junior Level, Mid Level, High Level
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