Service Reporting & Data Analytics Manager

Service Reporting & Data Analytics Manager

Tenet Global Business Center, Inc.
5-10 years
Not Specified

Job Description

  • Responsible for standard reporting for the GBC across the executive, management (MBR), and operational layers 10% monthly
  • Lead the development & maintenance of service performance metrics & KPIs across the GBC, including service KPI catalogs, metric development/updates, performance reporting, dashboard management, benchmarking, and capacity planning. 10% monthly
  • Lead the Execution service performance & reporting activities across the GBC and the US Workstreams to ensure timeliness, quality and accuracy of the reports. 10% monthly
  • Perform data quality reviews, KPI reviews and dashboard reviews to ensure that quality and accuracy of form and substance of the reports 10% monthly
  • Facilitate and ensure the quality and effectiveness of the Root Cause Analysis sessions 10% monthly
  • Provide Data Driven insights and analysis 10% monthly
  • Lead the implementation of the Workforce Management capability and reporting process for the GBC 15% monthly
  • Drive the development of service performance & reporting tools & automation in the GBC 5% monthly
  • Identify areas for service performance improvement and recommend appropriate process improvement actions to management and operations 5% monthly
  • Improve the efficiency and effectiveness of the reporting, visualization, and dashboarding process through process improvement and automation 5% monthly
  • Lead and Manage the team of Reporting Analysts for his/her area of responsibility to ensure that they meet their timeliness, quality/ accuracy, productivity and efficiency goals and drive a high performance culture for the team 7% monthly
  • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for training future reference 1% monthly
  • Communicate and interact effectively with team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members 1% monthly
  • Interact and interface with stakeholders, customers, service providers, and other third parties as applicable in relation to the activities and dependencies of the role 1% monthly

Tenet Global Business Center

A leading fortune 500 Hospital and Healthcare company just opened it's Philippine office in Bonifacio Global City, Taguig. Be part of the pioneer shared services team and make a positive impact to the community.

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

Our company is a healthcare services company headquartered in Dallas, Texas. We operate 65 hospitals and approximately 500 other healthcare facilities across the US. The company is listed in the NYSE.

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