Service Desk Voice Support_nATP_CL12
Service Desk Voice Support_nATP_CL12
eTeam Workforce Pte LtdJob Description
Job Description
Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills :
Service Desk Voice Support, No Technology Specialization
Job Requirements :
Qualifications
University graduate
Should have at least 6 mos relevant experience
Fluency in English
Professional Skill Requirements
Ability to work as a team member
Ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Good oral and written communication skills
Flexibility
Key Responsibilities may include:
Providing first level of support for customer and system incidents and requests using basic technical and service knowledge
Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
Performing initial level of diagnosis of incidents and resolving them when appropriate
Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
Ensuring proper documentation on incidents and / or requests handled
Following up on incidents to ensure resolution and customer satisfaction
Job Details
About eTeam Workforce Pte Ltd
Job Source :
www.eteaminc.com
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