Service Desk Voice Support_nATP_CL12

Service Desk Voice Support_nATP_CL12

eTeam Workforce Pte Ltd
Not Specified
Not Specified

Job Description

Job Description

Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills :
Service Desk Voice Support, No Technology Specialization

Job Requirements :
University graduate
Should have at least 6 mos relevant experience
Fluency in English

Professional Skill Requirements
Ability to work as a team member
Ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Good oral and written communication skills
Key Responsibilities may include:
Providing first level of support for customer and system incidents and requests using basic technical and service knowledge
Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
Performing initial level of diagnosis of incidents and resolving them when appropriate
Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
Ensuring proper documentation on incidents and / or requests handled
Following up on incidents to ensure resolution and customer satisfaction

Job Details

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