Manages a team of Service Desk dedicated to fulfill Technical Support to Client's customers, works with the Management to ensure SLAs are met and aligned with the business/ clients needs, handles team's escalation, implements and develops processes
Responsible for supporting at a Tier3 Level TELUS International networks across the globe, running with major projects and client deployments, and also leading and developing your senior staff to provide first rate technical support.
The IT Security Engineers will be responsible for Palo Alto implementation in various locations. They will closely work with the local teams and client in Canada (remotely) as well.
This role is responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation
Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
Functional Overview The Service Desk Analyst is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This include
Responsible for providing senior level leadership to ensure the overall stability, integrity, and efficiency of assigned system(s) infrastructure including engineering, implementation and integration, and technical service and support.
Functional Overview Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding t
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