Service Desk Representative | Service Desk Analyst

Service Desk Representative | Service Desk Analyst

Insight Enterprises, Inc
1-5 years
Not Specified

Job Description

What You'll Do at Insight
  • Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases.
  • Instruct end-users in the appropriate use of equipment, software, and/or reference materials.
  • Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
  • Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
  • Work closely with other team members to identify and suggest resolutions and improvements.
What You Need to Join Insight
At least 1 year of relevant experience in a corporate environment is preferred.
Experience in ServiceNow or other Ticketing Tools
Familiar with Active Directory, Remote Support and other technical support tools
Must have excellent customer service and interpersonal communication skills.
Flexibility with work schedule.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City

Today, every business is a technology business. Insight Enterprises Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of Digital Innovation, Cloud + Data Center Transformation, Connected Workforce, and Supply Chain Optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our employees help clients innovate and optimize their operations to run business smarter. Discover more at www.insight.com.

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