Service Desk

Service Desk

NTT Data Philippines Inc
Metro Manila / NCR
1-3 years
Not Specified

Job Description

L1 Responsibilities
1. Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other Support Specialist Teams and Resources resolve incidents that are beyond the scope of their ability or responsibility.
2. Uses the appropriate categories for logging incidents and requests.
3. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
4. Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
5. Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution

Job Details

Employment Types:

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IT

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Education:

NTT DATA PH is a Microsoft Gold Certified Partner for Business Intelligence, Portals and Collaboration, Enterprise Resource Planning, Learning Solutions and a Microsoft Cloud Deployment Partner. We are an Oracle Gold Partner and Specialized 11g Database Partner. NTT Data PH is also ISO 9001 Certified.

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