A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.
We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.
Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.
The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:
• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate
Functions : Customer Service/Call Centre/BPO
Industries : ITES/BPO
Skills/Roles I hire for: Any
level Hiring For: Junior Level, Mid Level, High Level
Responsible in communicating with the client regarding their payments via call. Work from Home during ECQ. Once ECQ is lifted, office is in Makati City
This role is primarily responsible for understanding of KPIs, Data Pulling, Data QA, Data Clean-up, and Reports Automation.
This role is mainly focused in understanding each KPI of the team and how they measure those KPIs. You will also provide forecasts for main KPIs in partnership with the marketers. Experience with advanced Excel features is a must.
This role is primarily responsible for all revenue delivery on a set of sports that the client offers. You will be managing a team of sports owners working to define a strategy for posting contests, build promotional treatments, etc.
This role is primarily responsible for leading and developing a talented team of employees who monitor the operations. Collaborating across organizational teams, you will find new opportunities to generate new revenue.
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