Job Title: Service Desk Analyst ( Medical Account Process )
Location: Manila
Experience: 1.5 -5 yrs
Job Description:
Outline of Role:
Provide first and second line process and technical support to internal staff of a company.
working with applications/systems to undertake analysis, diagnosis and resolution of staff IT problems
provide support for basic incident resolution and requests reported
initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components
Responsibilities:
Act as a single point of contact for phone calls ,emails ,chats and Self-service tickets from staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
Escalate unresolved calls to the infrastructure support teams
Log all calls in the Service Desk ticketing tools such as ServiceNow,
Identifying the issue and categorizing / prioritizing the incident and service requests
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
Being compliant to all process and procedures
Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers.
Qualifications:
ITIL Foundation Certification is preferable but not essential
Technical knowledge on troubleshooting Windows/MAC OS and Office applications
Excellent Communication in respective native language ( Verbal & Written)
Require medical related course graduate with 1 medical background.
Requirements:
Excellent communication skills and telephone manner.
Excellent organizational skills
1.5 years previous IT Service Desk and/or Call Centre experience required
Strong knowledge of Microsoft based operating systems, Microsoft Office applications and MAC Operating systems
Available to work in 24*7 rotational shifts
Excellent Communication in respective required language( Verbal & Written
As member of the Global Infrastructure Team, the Monitoring and End User Support Technician located in Manila takes over the monitoring and service desk support operations for Systems, Network, Database and Application services.
Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
We are looking for passionate individuals who can deliver personalized and memorable experiences for our clients and customers.
Customers will rely on you to answer questions, address their concerns, and help them with a particular product or service
Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
Position Description
Multilingual Service Desk Analyst
- Baltics
- Dutch
- Portuguese
- French
- Spanish
- Finnish
- Norwegian
- Japanese
- Mandarin
- Korean
Want to expand your experience in one of the world's largest IT and business consulting se
The Service Desk Analyst provides first level support and problem resolution to the Global Services Operations employees. The individual will be responsible for intake of requests through email and logging the request into our Service Now platform t
TeleTech is on the search for temporary work from home Travel Customer Service Representatives to proactively create meaningful connections with our team in Eastwood, Quezon City.
TeleTech is on the search for temporary work from home Travel Customer Service Representatives to proactively create meaningful connections with our team in Eastwood, Quezon City.
TeleTech is on the search for temporary work from home Customer Service Representatives to proactively create meaningful connections with our team in Eastwood, Quezon City.
TeleTech is on the search for temporary work from home Customer Service Representatives to proactively create meaningful connections with our team in Eastwood, Quezon City.
TeleTech is on the search for temporary work from home Customer Service Representatives to proactively create meaningful connections with our team in Eastwood, Quezon City.
TeleTech is on the search for temporary work from home Travel Customer Service Representatives to proactively create meaningful connections with our team in Eastwood, Quezon City.