Service Desk Analyst

Service Desk Analyst

Accenture
Philippines
2-5 years
Not Specified

Job Description


Job Description
. Provide first level support for customer and system incidents and requests using basic technical and service knowledge
. Assist in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
. Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
. Ensure proper documentation for all problems, incidents and requests
. Demonstrate good understanding of the customer's business needs and applying them to the management of system events & incidents
. Work with other teams to ensure the coordinated management of incidents
. Develop and maintain an understanding of customer Service Level Agreements
Qualifications
a. Degree in Information Technology or other relevant field
b. Minimum of 2 year relevant IT experience
c. 2 years previous IT Service Desk or Call Centre experience is preferred
d. Excellent verbal and written communication skills.
e. Ability to work creatively and analytically in a problem-solving environment
f. Desire to work in an information systems environment
g. Willing to work on a night shift

Job Details

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