Service Delivery Manager

Service Delivery Manager

Avaloq Philippines Operating Headquarters
Metro Manila / NCR
5-10 years
Not Specified

Job Description

Your mission
  • Reporting to Head of Application Maintenance Services
  • Client facing represents AMS and engages clients in various forums
  • To plan, prioritize, scope and schedule all defects and enhancements into each release.
  • To plan, schedule and ensure the conduct of client involvements in the SDLC, such as FSD reviews, SIT/UAT, handovers and walkthroughs, etc.
  • To participate in all Service delivery service review calls. L2, L3 & AMS.
  • Coordinating across all AMS delivery teams to ensure successful delivery of each release/service.
  • Collaborate with L3 leads on managing L3 capacity. Ensuring availability before allocating new assignments to L3.
  • Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes.
  • Ensure clear representation and consistent communications internally and externally.
  • Collate, prepare and submit/present defined KPIs and Statistics.

What you need:
  • At least a bachelor’s degree in a technical field with a minimum of 5 consecutive years of relevant experience
  • Must have excellent written and oral communication skills, including conducting presentations to teams and to customers
  • Strong critical thinker with problem solving aptitude
  • Strong conceptual and analytical skills - demonstrating outside-the-box problem solving skills
  • Motivated and result oriented in a fast-paced environment
  • Must be able to work independently and provide proactive leadership in a complex environment with multiple teams
  • Knowledge in Avaloq or any other core banking applications and knowledge in banking operations will be an added advantage

Now lets talk about perks and compensation

We offer competitive base salaries and if you prove to be a superstar, you might be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out Success Share Units depending on its performance in a given year. 

Don’t be shy – apply!

The Avaloq group is an internationally leading fintech company. With its core and digital banking software and its international network of Business Process Outsourcing (BPO) centres, Avaloq brings trustworthy and efficient banking to the world, delivered through great user experience. Headquartered in Switzerland, Avaloq has branches in the most demanding financial centres worldwide and serves around 155 banks and wealth managers and the 270 Swiss cooperative banks. Avaloq’s growing ecosystem comprises among others over 2’000 employees from 66 nationalities and more than 500 third-party developers that co-innovate with Avaloq.

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