Service Delivery Coordinator Time & Labor

Service Delivery Coordinator Time & Labor

AECOM
2-5 years
Not Specified

Job Description


Job Summary
AECOM is seeking a Service Delivery Coordinator - Time & Labor to be based in Manila, Philippines
At AECOM, we're delivering a better world.
We believe infrastructure creates opportunities for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise, and digital solutions to our work in transportation, buildings, water, the environment, and new energy. We're one global team - 47,000 strong - driven by a common purpose to deliver a better world.
Job Description:
This role is primarily responsible to provide routine transactional support on time and labor process to ensure accurate posting of timecard transactions in compliance with internal and external regulations, service level agreements, processes, and procedures.

  • Administer assigned time-keeping activities by collecting, reviewing, and posting relevant data to ensure time records are correct and compliant.

  • Facilitate timesheet review and verification activities.

  • Support weekly close process to ensure accurate and ontime posting of timecard transactions.

  • Assist in the data collection and creation of relevant timekeeping & payroll reports.

  • Escalate identified issues and concerns to the Team Lead for timely resolution.

  • Assist on responding to system inquiries and resolve common in timekeeping concerns using standard operating procedures and methodologies.

  • Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

  • Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.

  • Gather information and documentation to assist in investigating and in resolving issues within the assigned process.

Minimum Requirements

  • Bachelor's degree or at least 2 years of relevant work experience

  • Intermediate proficiency in MS Office tools

  • Basic knowledge and understanding of HR processes and procedures

Preferred Qualifications

  • Experience working in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred

  • Experience using Oracle, Workday, ServiceNow, and other similar platforms and tools is preferred

  • Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)

  • Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service)

  • Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)

  • Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)

What We Offer
We will give you the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts - planners, designers, engineers, scientists, consultants, program and construction managers - leading the change toward a more sustainable and equitable future. Join us and let's get started.
As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Virtual: Yes
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

About AECOM

Job Source : aecom.jobs

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