Senior WordPress Technical Support Engineer

Senior WordPress Technical Support Engineer

The Penbrothers International Inc
3-9 years
Not Specified

Job Description

Why join us
  • Work from home
  • Flexible work hours
  • HMO with dependent
  • Medical Reimbursements + other health benefits
  • Increasing leave credits
  • Community culture
  • Competitive compensation and benefits
  • Consistent company growth
Senior WordPress Technical Support Engineer

We are looking for someone who is both skilled and passionate about WordPress to join our growing team of WordPress experts to handle technical support for a number of WordPress plugins & themes

Responsibilities:

Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
Writing clear and helpful responses to customer queries via email & chat.
Writing clear and detailed bug reports for escalation to developers.
Plenty of training and support will be provided to get the successful candidate up to speed

Qualifications:

Excellent written English communication skills andattention to detail
Good knowledge of the WordPress platform
Good knowledge of WordPress hooks & filters
Able to diagnose WordPress issues by isolating potential factors
WordPress development experience (HTML, CSS, jQuery, PHP, MySQL)
An understanding of browser console errors and debugging via developer tools

Job Details

Penbrothers provides quality and equal employment opportunities through remote team staffing for our global partners.

Our jobs from IT, customer service, technical support, digital marketing, creatives, finance, and many others nurtured by our community culture create the best environment for security and growth to many Filipinos from all over the country even in the most challenging times.

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