Senior Specialist, HR Direct Japan - Business Services, Philippines

Senior Specialist, HR Direct Japan - Business Services, Philippines

Boehringer Ingelheim
3-6 years
Not Specified

Job Description


Job Description

THE POSITION
The Senior Specialist, HR Direct Japan is responsible for efficiently and effectively supporting (coaching, assisting, training & answering queries) the target community (BI HR Professionals and BI employees) of HR services, being main contact for all queries related to HR Services Japan and processing support requests in an efficient and structured way as well as following up on them with the next service levels, and for giving end-user trainings.
Duties & responsibilities
  • Processes incoming queries (either via call or e-Mail) from BI HR professionals and BI employees and clarifies open questions related to HR services.
  • Analyzes process- and system-errors and solves and/ or forwards those issues or any other query according to the activity split between HR Direct and 2nd support teams.
  • Acts as first point of contact for target community for designated HR services within Japan.
  • Efficiently manages and prioritizes tasks to ensure Service Level Agreements.
  • Works according to all relevant SOPs, detailed work instructions, concepts, and way of working.
  • The Senior Specialist HR Direct Japan works closely together with Head of HR Direct and all sub-teams within HR Tower of the SSC and with the IT department to optimize the efficiency and effectiveness of the support process
  • Performs end-user trainings for HRsystems enhancements
  • Acts as the OIC whenever the head of the team is out

Requirements
  • Broad knowledge of different HR Systems and Enabling Technologies within Shared Service Organization (e.g. Case management, TelephoneSystem, etc.), deep expertise in working in a shared service environment, know-how in data security, data privacy and internal controls.
  • Minimum of 3 years experience in different HR functions
  • Experience in HR IT platforms, in particular Success Factors and ticketing tools is an advantage
  • Strong customer service orientation
  • International experience preferred and would be an advantage
  • Experience in contact center is an advantage
  • JLPT N3-N1 level,business-level English proficiency
  • Issue resolutions skills

In our Regional Operating Unit South East Asia and South Korea (ROPU SEASK) region, Boehringer Ingelheim is oneofthe fastest growing pharmaceutical companieswith over 2,000 employees. We arean equal opportunityglobal Top Employer who takes pride in embracing diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients,customers,and communities.

Job Details

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At Boehringer Ingelheim we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture. With us, you can grow, collaborate, innovate and improve lives. We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth. We also offer a competitive salary, generous amount of vacation time, numerous benefits towards your wellness & financial health and work-life balance. To learn more about what benefits could be waiting for you, please visit our Career Area .

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