The WhiteSky Labs Managed Services vision is to recognized as the global leader in the operational management of MuleSoft Production systems. Our MuleSoft technical capability and platform management experience will be second to none. The Senior Engineer role supports this vision by providing the Managed Services Team with the technical leadership and expertise needed to effectively manage our customers’ solutions deployed on the MuleSoft Platform and improve the service we deliver over time.
The Senior Engineer will provide MuleSoft technical leadership in Managed Services and will work collaboratively with other Senior Engineers to provide a world-class technical capability for Managed Services. With a continuous improvement mindset to the technical solutions we use to support a customer platform, the Senior Engineer will strive to enhance solutions we use across holistic customer environment monitoring, application analytics and customer reporting, as well as identifying and implementing improvements in all other areas of the service. This will include building Proof-of-Concept or Pilot solutions, demonstrating the benefits, then developing these through to operational solutions.
The Senior Engineer will own the technical outcomes for 1-5 Managed Services customers, ensuring we ‘do what we say’ and meet our contract obligations from a technical perspective. The Senior Engineer is responsible for ensuring that the appropriate solutions exist for each customer environment for knowledge management, release management and problem management. Where these solutions are lacking, the Senior Engineer will devise and implement improvements to ensure technical excellence is achieved for this customer.
The Senior Engineer will be an escalation point for complex issues and will own the resolution of High Severity Incidents within the Service Level agreed for their customers. Their responsibility may include direct involvement in the troubleshooting and resolution process or technical coordination of other Engineers in how to execute the troubleshooting and resolution process.
★ 2019 MuleSoft APAC Practice Delivery Partner of the Year
★ 2018 MuleSoft APAC Solution Delivery Partner of the Year
★ 2017 MuleSoft APAC Services Delivery Partner of the Year
We are a Premier Partner specialised in connecting apps, data and devices using MuleSoft’s Anypoint Platform, the world’s leading integration platform for SOA, SaaS, and APIs.
We offer MuleSoft Licensing, MuleSoft Consulting Services and MuleSoft Managed Support to help companies succeed by:
✔ Creating new revenue channels by exposing existing data
✔ Migrating the best of breed SaaS apps for faster time to market
✔ Modernising legacy infrastructure to drive more business agility
With a dedicated MuleSoft Centre of Excellence in Manila, Philippines, we have an extensive Mule ESB 3.x and 4.x experience and a growing number of successful Mule ESB implementations across Australia, New Zealand and Singapore.
Who we are looking for
We are seeking the best, brightest and most ambitious talent to join us in our global growth journey. You’ll work for clients all over the world and enjoy the benefits of our deep relationship with MuleSoft product development. As a valued member of the global MuleSoft community, you get the chance to build your personal brand, by contributing to a global developer and user community.
Why join us
WhiteSky Labs strategic partnership and deep relationship with MuleSoft, a top IPO company from Silicon Valley, offers you unrivaled access and insight into the product. The digital revolution encompassing cloud, mobility, collaboration, personalisation, and analytics is the future of the IT industry and we are at the cutting-edge of enabling this through cloud and digital integration.
Professional Development is critical to our brand promise of “Thought Leadership, Expertise & Innovation. Being a global company you will work with companies all around the world with the opportunity to travel. At WhiteSky Labs you can make a difference, help shape the future of the organisation and contribute to our success.
Functions : IT, Analytics/Business Intelligence
Industries : IT/Computers - Software
Skills/Roles I hire for: Java, Web Service, Integration, Esb
level Hiring For: Junior Level, Mid Level, High Level
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