Senior Infrastructure Operations Manager

Senior Infrastructure Operations Manager

Prov International (Philippines) Inc.
Metro Manila / NCR
10-20 years
Not Specified

Job Description

Your Tasks/Responsibilities as Deputy SD Manager for the Infrastructure Operations:

  • Assist the Infrastructure SDM in leading and managing the Manila Infrastructure Teams
  • Directly lead and manage teams for end user services/monitoring, collaboration (O365 Platform), Workplace services and other teams as directed by Senior Management
  • Acts as deputy manager for ITSM functions, Network, Database and Systems Technical teams providing leadership and management support to their Operations Manager and Team Leads
  • Supports the delivery of Infrastructure Projects and transfer of additional services into the Global Infra Operations Center
  • Delivers infrastructure services according to agreed OLA/SLA
  • Supports the management of the IT Infrastructure Estate, through effective reporting, analysis and relevant recommendations
  • Manages the efficiency and effectiveness of incident, problem and change management functions and processes and guides the delivery team in their improvement, maintenance and handling.
  • Ensures an excellent communication and knowledge exchange within company’s IT Organization
  • Takes part in the on-call duty
  • Incident Management
Qualifications
  • 7 years IT leadership/management experience handling multiple infrastructure teams ranging from L1 to L3
  • Strong understanding of Infrastructure Services and ITIL processes
  • Distinctive service delivery mindset
  • Strong intercultural competencies
  • Willingness to international travel (mainly Germany)

Interested applicants may send their resume to [Confidential Information]

ProV was founded in 2003 to reduce IT complexity by using services and technologies that don't get in the way - powerful enough to meet the complex demands facing today's enterprises. By streamlining processes, we help companies improve productivity and reduce errors while still saving money. We've assembled a great team to help streamline enterprise day-to-day processes and change how IT implementation, management and support work. Now, ProV is a team of over 600 peers across offices in the US, Germany, India and the Philippines.

Our Shared Mission and Values

Our mission is to help companies thrive by enabling all processes to work together effortlessly.
Our values are commitments to each other. They provide the backbone for our company processes and daily interactions. We believe that, in the long run, these commitments lead to a thriving culture and a more successful business, for ourselves and our customers.

Inclusion is part of our company culture and essential to ProV’s future. We continue to nurture and create opportunities for the next generation, relying on our talent pool’s diverse background to innovate and inspire. More importantly, we see hundreds of ProV employees speaking over 17 languages and working together. Our core values celebrate those differences and the rewarding experiences our customers enjoy

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