Senior Implementation Specialist - Trading Solutions - APAC

Senior Implementation Specialist - Trading Solutions - APAC

BISAM, a FactSet Company
5-8 years
Not Specified

Job Description

The Analytics & Trading Front Office Solutions group is responsible for defining and creating products that Portfolio Managers and Traders rely on heavily throughout the trading day.We are looking for a Senior Implementation Specialist who will be responsible for implementing FactSet's Execution Management System (EMS) solutions. You will be joining a global team of subject matter experts with deep technical and industry knowledge in this field who go above and beyond to provide top-notch trading solutions and services.
Key Responsibilities:

  • Be intimately familiar with our product offerings so that you can work directly with FactSet's Institutional Asset Management clients and prospects to architect and implement FactSet's EMS solution (Portware Enterprise and FactSet EMS).

  • Analyze and define business requirements related to client workflows.

  • Serve as project manager and coordinate between all teams required for an EMS implementation.

  • Train clients in the use of our technology to ensure client success through go-live and into production trading.

  • Work with regional broker-dealers and third-parties on behalf of our clients to establish connectivity and ensure workflows meet client needs.

  • Work with our Sales teams to provide technical expertise on deployment, system set up, configurations that meets clients requirements.

  • Work closely with our Development, Product Management, and Account Management teams to provide the best resolutions to issues concerning all aspects of our trading solutions.

  • Monitor client deliverables and ensure timely completion of projects.

  • Perform User Acceptance Testing (UAT) and help clients perform their own UAT.

  • Partner with our Client Services team to ensure our clients receive adequate support and a smooth transition to our Account Management team.

  • Understand the evolving needs of our business and our clients, identify and explore opportunities for operational and service improvement.


  • 5+ years of client service/success experience within a financial services institution

  • Excellent communication and presentation skills (verbal and written) with ability to break down and explain complex issues to internal and external audiences (English fluency and proficiency in one or more Asian languages is a plus)

  • Exceptional problem-solving skills are required with ability to work under pressure handling time sensitive issues with a strong sense of urgency

  • Good understanding of multi asset class electronic trading workflow of asset managers (one or more experiences in EQ, ETD, Fixed Income, FX)

  • Proven ability to multi-task as well as critical thinking ability and willingness to learn and adapt is critical

  • Comfortable working with traders and other client personnel (including very senior stakeholders)

  • Ability to influence stakeholders and work closely with them to determine acceptable solutions

  • Enthusiasm, a strong sense of initiative and competitive spirit

  • Ability to travel if required

  • Excellent documentation skills

  • Hands-on technical experience and proficiency in the following technologies:
  • FIX and network
  • JAVA
  • Oracle DB
  • Various server OS Platforms (Windows, Linux, Solaris, etc.)
  • Citrix

70% Implement solutions
10% Document solutions
10% Develop and maintain up-to-date knowledge of the finance industry, current market trends and economic factors in order to maintain a competitive edge and form support strategies
5% Serve as an escalation point for retention efforts
5% Assist with learning and development efforts

Job Details

Employment Types:



FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology. Spread the news! We understand the importance of connections, which is why we have launched an external referral pilot program in the United States. If you are a partner, customer, or vendor you are now able to refer top talent for a monetary reward. Please note some exclusions may apply* Return to Full Posting List

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