Senior Engineer Directory services

Senior Engineer Directory services

Reuters Corporation
6-9 years
Not Specified

Job Description

Job Description
About the role:
  • Collaborate with IAM teams to administrate and integrate our new Directory Services capability to meet evolving enterprise and cloud requirements. Strong focus on simplification and automation across both internal and cloud environments.
  • Execute day to day application maintenance, monitoring, processing, and user support for multiple TR directories.
  • Effectively manage escalations to resolution.
  • Identify efforts to improve and simplify end-user experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools.
  • Investigate root cause for identified problems and recommend solutions .
  • Develop and implement solutions for defects and when appropriate collaborate with IAM engineering team on solutions.
  • Define requirements for and/or develop automated monitoring and alerting solutions to drive performance and availability.
  • Be aware of system-wide changes and application deployments that might impact application availability for users.
  • Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.
  • Partner with other regional teams and services owners to share and promote best practices and lessons learned.
  • Drive customer communication during critical events and lead retrospective meetings.
  • Drive root cause investigation implementing any learnings or improvement opportunities.
  • Assist & own the preparation of end user support documentation and knowledge
  • Proactively plan for upcoming changes.
  • Inform and train all support teams on new/changed processes/services and drive operational process rigor
  • Partner with TR technology teams and Business Unit stakeholders to ensure a holistic technical approach across technologies.
  • Ensure support team readiness and availability.
  • Partner with product service owners on new service introductions, change, and transition to operations
  • Support engineering initiatives related to our domain consolidation and migration programs.
  • Experience with Vulnerability mitigation and patch management.
  • Strong working knowledge of ITIL Incident, Problem and Change Management disciplines
  • Ensure execution of standards and approaches to enable seamless integration across the directory services program.
  • Act as a technical expert on initiatives involving directory services with an emphasis on Virtual Directory Services.

About You:
  • 6+years IT or IT Security experience including the following:
  • 4+ Years experience with Radiant Logic, Radiant One FID and ICS in an enterprise organization
  • 2+ years experience with server technology capability and products.
  • 2+ years developing automation and scripts.

Preferred Skills and Experience:
  • Prior experience with Identity technologies and protocols like SAML, LDAP, Kerberos, Radiant Logic, Active Directory and MFA desired.
  • Coordinating with different lines of services with SLA.
  • Demonstrated ability to learn new technologies and processes quickly.
  • Experience in Patching, Vulnerability and hardening of server.
  • Install of OS, Tooling, Backup Software, system management components
  • Strong working knowledge of ITIL Incident, Problem and Change Management disciplines
  • Experience in the even log analysis and act accordingly.
  • Experience in monitoring tools.
  • Console operations - verify system availability, monthly check of assets against CMDB.
  • Daily Operating System alert handling and response
  • Experience with PowerShell or any scripting language
  • Self-starting individual who exercises excellent judgement in a hands-off environment.
  • Familiarity with Cloud technology and an understanding of the impact of dynamic computing on the Identity landscape.
  • Familiarity with Cloud services AWS, Azure, Google cloud.

What's in it For You
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
  • COVID-19 Response: Currently working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices being remote until July 2021. Upon return, we will be embracing a hybrid work environment consisting of in-office and remote work
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans company-wide Mental Health Day Off Headspace app subscription retirement, savings, tuition reimbursement, and employee incentive programs resources for mental, physical, and financial wellbeing
  • Learning & Development: LinkedIn Learning access internal Talent Marketplace with opportunities to work on projects cross-company Ten Thousand Coffees Thomson Reuters café networking
  • Social Impact: Eight employee-driven Business Resource Groups two paid volunteer days annually Environmental, Social and Governance (ESG) initiatives for local and global impact

Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent, just and inclusive future At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found on .

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