Senior DevOps Engineer

Senior DevOps Engineer

Full Potential Solutions
5-8 years
Not Specified

Job Description


  • Build AWS solutions and be able to think holistically about engineering challenges and architecture.

  • Assist in the design, implementation and maintenance of the CI/CD Pipeline to accelerate build, test, and deploy operations.

  • Automate system design and implementation in terms of Infrastructure Creation/Configuration.

  • Develop automation scripts for application deployments.

  • Work with the development team to deploy code artifacts & releases through development to Production environments.

  • Build and maintain operational tools for application logging, application monitoring, and analysis of AWS infrastructure and systems.

  • Design and implement monitoring reports/dashboards to identify actionable metrics to improve production support, future architecture efforts, and identify security-related issues.

  • Support customer on-boarding into the SaaS environment through provision of resources, accounts, network connections, and other technical configurations.

  • Be our AWS expert, keeping up to date with the latest services and features, advising team members on how they might be utilized, and keeping up a comprehensive understanding of the systems we have in place.

  • At least 5+ years of professional experience in a DevOps or related role.

  • A strong background in Linux systems, including shell scripting and performance tuning.

  • In-depth understanding and experience working with AWS services: API Gateway, S3, EC2, RDS, Lambda, CloudFront, CloudWatch etc.

  • Experience with automated build pipelines using CI/CD tools such as: AWS Codepipeline/Codedeploy, etc.

  • Experience with container management & orchestration utilizing AWS ECS or EKS.

  • Experience using the Serverless Framework to deploy and manage AWS resources.

  • Experience with Multi-tenancy and SaaS products.

  • Experience with Infrastructure-as-a-Code with one or more of the following infrastructure provisioning & configuration management tools: AWS Cloud Development Kit (CloudFormation), Pulumi (Terraform) or others.

  • Excellent organizational, time management, project management, analytical, and problem-solving skills, with the ability to concurrently perform multiple tasks.

  • Detail-oriented, self-motivated, and driven to bring solutions to problems.

Job Details

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About US:Full Potential Solutions (FPS) is a global, US-based company that helps contact centers around the world better engage with their customers. Our offices are in Boston, MA, Kansas City, MO, Chennai, India and Manila, Philippines. We are building cloud-based analytics products and services to enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and to optimize agent performance. Here are some of the exciting initiatives we are working on:Creating AI driven conversational experiences for a wide spectrum of global enterprisesDesigning and developing amazing user experiences across data visualization and analyticBuilding Salesforce solutions to drive customer engagement by leveraging ML to enhance contact strategyDeveloping standardized ML models to optimize customer engagement and agent performance across all our customers using various Python frameworks and AWS services (Transcribe, Comprehend, Sagemaker, etc.)Developing a comprehensive Data, Analytics, and Reporting platform to integrate, measure, and analyze millions of daily customer interactions/metrics across all our clientsBuilding web/mobile apps to improve agent/manager performance across thousands of agents (metrics, gamification, collaboration)Deploying cutting-edge services with AWS, including microservices and serverless architecture, event notification services, and lots moreOur team has successfully built and scaled analytics-focused products and services at companies such as Salesforce, Demandware, IBM and Sprint. We have strong backgrounds in computer science, math and engineering from top universities such as Harvard, Yale and IIT. We strongly believe that empowered people are the key to building a great company. Our mission as a company is to create an environment where our people THRIVE.About YOU:TheSenior DevOps Engineer will work directly with one of our technology-based clients together with their Infrastructure and Software Engineering teams to build scalable, secure and efficient cloud infrastructure in AWS and train and guide the organization in DevOps practices. The right candidate views every day as an opportunity to develop new skills and is highly motivated by a need to continuously expand their knowledge to improve themselves and the organization.

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