Senior Consultant, Coaching Consultation

Senior Consultant, Coaching Consultation

1-4 years
Not Specified

Job Description

Learning & Development is a team within the D&A Customer Operations Performance Excellence Group. We partner with the business to enable our talents to perform at their best and accomplish their professional goals by providing targeted, relevant, impactful, and timely learning and coaching solutions. We constantly engage with stakeholders to help identify their developmental needs and create and deliver a variety of programs using the latest industry trends and technologies that are engaging, fit-for-purpose, and cost effective.
The Senior Consultant, Coaching Consultation role will deliver leadership and coaching consultation offerings to help managers strengthen their muscle of focused, outcome-oriented and targeted feedback-driven coaching conversations. This role is critical to developing coaching capability and opportunities in new and tenured managers.
Critical deliverables
. Embed self 100% with partnered business team, and agree with Business LT and L&D colleagues on focused and customised coaching consultation agenda
. Work with Support team (business champions, managers, learning manager, program manager, colleagues) to build and communicate programs and schedules
. Lead quarterly reviews and performance analysis with business LTs and Support team to identify opportunities
. Ensure managers and their teams understand and execute the TEN customer experience framework and concepts of performance/personal development coaching
. Lead a quarterly workshop customised to development opportunities of business team
. Maintain clear line of communication and escalation matrix with Business LT, Support team and managers
. Ensure call recording, call analytics, coaching and L&D tools are effective and well-integrated into manager workflows
. Observe coaching conversations (TEN as well as performance/personal development) between manager and employee, and share feedback with manager and manager of manager
. Provide one-to-one development consultation/mentoring to people leaders on coaching delivery
. Provide one-to-one consultation/mentoring to people leaders on TEN evaluation and development
Related Responsibilities
. Respond positively and quickly to change and new direction
. Develop sustainable, scalable and dynamic content, facilitate sessions and deliver programs & projects with clear outcomes
. Evaluate post-learning performance, use insight to improve programs & offerings
. Build knowledge of CO business process/products, financial markets and compliance at high level, and at a deeper level for partnered business
. Align programs/offerings with LSEG Leadership behaviours and L&D/team goals, as well as with individual role & KPIs
. Stay on top of industry trends & insight on leadership, customer experience evaluation, coaching and L&D practices & technology, and share knowledge with colleagues and managers
. Stay updated with all relevant and significant LSEG developments, engagements and connections
. Lead and motivate self, colleagues and managers to learn, innovate, challenge, and share information & experiences
. Lead and support L&D workstreams, projects and engagements to consolidate ways of working.
Required Skills, Competencies, Experience
. Passionate and driven about people, leadership, coaching, mentoring, development and continuous improvement
. At least 1 year of people management experience, or experience in non-direct people/performance management activities, or 2+ years of experience leading global projects to targeted outcomes with proven record of conflict resolution and accountabilities for customer experience
. At least 1 year experience of delivering coaching and mentoring
. Certification/external exposure to L&D/Coaching insights and trends is a plus
. Outstanding and persuasive presentation skills with consistent record of designing and facilitating workshops, trainings and best practice sharing sessions for global audience
. Consistent and long-haul relationship building competencies, with experience of partnering closely with senior leadership and establishing agreements
. Analytical thinking and problem solving
. Outstanding articulation and communication skills
. Courage to provide targeted and unsolicited feedback, and experience of coaching and mentoring
. Ability to balance keen eye for detail with unwavering focus on the big picture, keeping self and stakeholders on track with agreed goals and outcomes, non-negotiables and timelines
. Proven record of operational excellence, including but not limited to problem solving, prioritizing & de-prioritizing, challenging existing processes and evolving sustainable and scalable programs
. Ability to motivate self and stakeholders to a learning and growth mindset
. Resilient and responsive to ad hoc work and change in direction, with proven record of turning around challenges to opportunities
. Flexible to global, local and hybrid working, across time zones and customised to business and L&D
. Proven record of customer-centricity, with clarity of D&A CO customer & process/products workflow, financial markets and compliance, and business goals.
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
Please take a moment to read this carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (We) may hold about you, what it's used for, and how it's obtained, .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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About LSEG

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. HOW TO APPLY If you want to apply for this job, please click the Apply button to the left. You will then be redirected to the sign-in page where you can enter your credentials or set up an account with us.

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