Senior Associate, Account Management (Cagayan de Oro)

Senior Associate, Account Management (Cagayan de Oro)

Grabtaxi holdings pte ltd
Not Specified
Not Specified

Job Description

Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the team
The Cities and Expansion Team manages all of Grab's businesses outside the capital, Metro Manila. The role supports the astronomical growth of Grab's footprint across the country, and is responsible for creating and managing key partner relationships, such as out partner-distributors, merchants, and key city partnerships.
Get to know the role
This role is a client advocate and works with merchant team to ensure that partner needs are understood and satisfied. Key functions include assisting with making sales, handling client complaints, collecting, promo, analyzing data, and improving the overall customer experience.
Senior Associate, Account Manageme will act as a point of contact for merchant partners of GrabFood. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of our partners. They will also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of partner data and complaints, and identifying industry trends.

The Day-to-Day Activities

  • Communicate with partners to understand their needs and explain partnership value.

  • Build relationships with partners based on trust and respect.

  • Collaborate with internal departments to facilitate partner's fulfillment.

  • Collect and analyze data to learn more about consumer behavior.

  • Keep accurate records pertaining to inventory and account notes.

  • Maintain updated knowledge of company products and services.

  • Resolve complaints and prevent additional issues by improving processes.

  • Identify industry trends.

  • Act as a client advocate with a focus on improving the partner experience.

The Must-Haves

  • Bachelor's degree in sales, communications, or related field.

  • Exceptional verbal and written communication skills.

  • Ability to understand, synthe, and communicate results/data to partner merchants

  • Adaptability and strong problem-solving skills.

  • Excellent active listening skills.

  • Ability to build rapport and collaborate with others within the company and externally.

  • Understanding consumer behaviors and industry trends.

Our Commitment
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

Job Details

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Grab Holdings Inc., commonly known as Grab, is a Southeast Asian technology company. It is incorporated in the Cayman Islands and headquartered in Singapore and Indonesia. It is the developer of the Grab Superapp, which provides users with transportation, food delivery and digital payments services via a mobile app.

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