Securities Ops Service Spec 2

Securities Ops Service Spec 2

Wells Fargo
3-6 years
Not Specified

Job Description

Job Description :
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines
enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
Department Overview
Wealth & Investment Management (WIM) is one of the nation's leading providers of financial and investment services in the United States. We offer a full range of products and services to meet clients unique needs and help them achieve financial goals. Services include Brokerage, Comprehensive planning and advice, Estate planning strategies, Investment management and Private banking.
About the LOB
The Customer Identification Program (CIP) team is responsible for the verification/validation of all new accounts and/or new parties establishing a brokerage account through Wells Fargo Advisors. This process is a key component of the firm's Anti-Money Laundering Program.
About the Role

The Securities Ops Service Specialist 2 under Customer Identification Program team will perform a variety of operational tasks for requests related to client's cost basis information that requires extensive knowledge of unit functions and systems. Primary duties (Back office) will include reviewing and verifying customer information and documents . Secondary duties are taking in calls, answering emails via cipmailbox and Service Requests via Smartstation
Job Responsibilities

  • Verify all accounts that were not validated through the automated CIP process using the information gathered through Lexis Nexis and/or working with the branch offices to complete the validation process.
  • Communicate with the branch offices to resolve, update, and complete necessary information missing on the account of the customer
  • Restrict client accounts when they have not passed CIP
  • Send 60 day notification letters to clients to inform customers about the missing information, identification, document so we can remove restriction on the account and accounts would be closed in 90 days
  • Close accounts that have not passed CIP in 90 days.
  • If accounts passed the CIP verification, they can proceed with any Wells Fargo Transactions ( trade, retirement etc)
  • Familiarity with banking documents
VOICE SUPPORT (Inbound Contact Center setting):
  • Educate caller related to customer information as new client or existing customer opening a different type of Brokerage Account
  • Educate callers on policies and procedures.
  • .Communicate with the branch offices to resolve, update, and complete necessary information missing on the account of the customer
Liaise between callers and appropriate departments to solution on issues and concerns.
    • VOICE SUPPORT (Outbound):
    • Callback/Provide solutions on issues and concerns.
Customers supported are as follows:
Internal - Financial Advisors, Client Relationship Managers supporting Wells Fargo Advisors, Wells Fargo Bank representatives
Market Skills and Certifications
  • Completed 2nd year in College (Bachelor's Degree course) or finished 2 or 3 year Associate Degree courses
  • 3 years of working experience (voice and back office support) in the BPO/Contact Center industry
  • Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc
  • Preferred experience in Anti Money Laundering, Financial Crimes or KYC
  • Amenable to work night shift

Skills and Competencies Requirement
. Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
. Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work.
. High proficiency with Microsoft Program
. Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.
. Ability to plan, prioritize and execute a body of work with minimal supervision.
. Exceptional research, data entry and exception handling skills.
. Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business.
. Possess an impeccable reputation for integrity, accuracy, consistency and business acumen.
. Highly analytical and keen to details
. Familiarity with banking documents
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 69980

Job Details

About Wells Fargo

Job Source :

Similar Jobs

People Also Considered

Career Advice to Find Better

Simple body text this will replace with orginal content