Securities Operations Service Specialist

Securities Operations Service Specialist

Wells Fargo
2-3 years
Not Specified

Job Description

Job Description :
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines
enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
Department Overview

Wealth & Investment Management (WIM) is one of the nation's leading providers of financial and investment services in the United States. We offer a full range of products and services to meet clients unique needs and help them achieve financial goals. Services include Brokerage, Comprehensive planning and advice, Estate planning strategies, Investment management and Private banking
About the LOB
Reviews Power-of-Attorney document (a legal document that indicates the powers that an individual wants to have the Power-of-Attorney agent to act on its behalf) and other supporting documents in order to add a Power-of-Attorney agent (a third party individual to act on behalf of the client based on the powers vested as indicated on the Power-of-Attorney document) to a specific Brokerage account.
About the Role

Internally known as Securities Operations Service Specialist 2. Provides processing support in terms of reviewing Power-of-attorney documents and other supporting documents for client request/s to add a Power-of-attorney agent to a specific Brokerage account.
  • The core responsibility of an SOSS2 is to deliver excellent customer service not only in reviewing/processing accounts with POA request/s, but also with recommending process improvements, reducing risks and helping out with research escalations
  • Coordinates with the following internal departments (Retail Legal, IRA Legal, Elderly Clients Initiatives) within Wells Fargo Advisors by submitting escalated emails based on varying instances
  • Handles Escalated cases regarding the following items sent through the POA escalations inbox or Agent desktop database

Market Skills and Certifications
Essential Qualifications
  • Completed least a 2nd year with no back subjects (Bachelor's degree) or finished 2-3 year Associate degree course
  • 3 years of working experience (back office support) in the BPO/Contact Center industry
  • Preferred background on compliance and legal documents review work and familiarity on different brokerage accounts
  • Preferred experience in Account Opening & Maintenance process
  • Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc
  • Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions
  • Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work
  • High proficiency with Microsoft Program
  • Ability to adapt to a fast paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation
  • Ability to plan, prioritize and execute a body of work with minimal supervision
  • Exceptional research, data entry and exception handling skills
  • Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business
  • Possess an impeccable reputation for integrity, accuracy, consistency and business acumen.
  • Highly analytical and keen to details
  • Familiarity with banking documents
  • Should be willing to work night shift

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 70940

Job Details

Employment Types:



About Wells Fargo

Job Source :

Similar Jobs

People Also Considered

Career Advice to Find Better

Simple body text this will replace with orginal content