SCCM Software Engineer

Job Description

Job Description :
TeleTech is seeking an MECM or SCCM Software Engineer to join our IT team. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
What you'll be doing:
As an SCCM Software Engineer, you will be challenged with evolving solutions for complex issues, representing the team on projects and packaging/deploying software for our environment. We are looking for candidates with excellent attention to details, process and discipline that thrive in a complex and dynamic production environment.
The ideal candidate will need strong software packaging experience to create MSI packages for local desktops, thin clients and virtual scenarios and deploy software to desktops and end-users using MECM/SCCM technology. This position requires hands-on experience with Microsoft Endpoint Configuration Manager 2103 and the candidate must be a Microsoft packaging (InstallShield) and scripting expert. Also, as an overall IT engineer, the candidate must possess basic OS, server and network engineering skills to provide desktop support to multiple operations across the globe.
You will be responsible for:
  • Performing software full life cycle including technical review, definition, requirements gathering, analysis, packaging, testing and pushing deployment
  • Developing custom software packages and rewraps of existing vendor packages
  • Implementing unattended installation using automated deployment platforms and scripts throughout the organization
  • Creating SCCM/MECM reports using SSRS (SQL Server Reporting Services)
  • Ensuring all software and endpoint clients are compliant, maintained and regularly updated
  • Troubleshooting software, endpoint clients and policy issues of medium to high-level complexity and escalating problems/incidents appropriately
  • Participating in outage conference calls
  • Providing desktop operations support - not limited to packaging and deployment, but includes basic computing, OS, server and network engineering - to stakeholders and clients in multiple time zones which include on-call schedule for off-hour emergencies
  • Reviewing and developing tools and system enhancements with the mentality of automating services and solutions

Desired Skills and Experience:
  • BS in IT or related field with a minimum of 2-year experience in software packaging and deployment in an enterprise environment
  • Strong understanding of MSI, MST, MSP and EXE installers for Windows 7 32-Bit, Windows 7 64-Bit, Windows 10 and above
  • Strong and demonstrated experience with MSI and EXE software packaging/repackaging using InstallShield and automated deployment using VBScript, PowerShell or batch scripting
  • Superior knowledge and demonstrated technical proficiency in SCCM/MECM, local application virtualization and troubleshooting utilities
  • In-depth knowledge in virtual desktop, task sequences, imaging, OS and patch management
  • Deep understanding of the Active Directory architecture, Group Policy and LAN/WAN technologies
  • Knowledge in Azure AD, Intune and SRW is an advantage
  • Windows client/server OS engineering and basic networking experience for various computing devices a plus
  • Excellent troubleshooting skills leading through incident detection, root cause identification and solution recommendation
  • Professional customer service and interpersonal skills. A self-starter and can work independently or as part of a team
  • Ability to manage small to large projects, organize tasks, meet deadlines and collaborate with stakeholders

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