SAP Applications Support Specialist - FI/MDG/BPC/IBP/PM/WM/Basis (Project Based)

SAP Applications Support Specialist - FI/MDG/BPC/IBP/PM/WM/Basis (Project Based)

Ben Edictio Search
Metro Manila / NCR
4 - 14 Years
Not Specified

Job Description

He/she will provide support and enhancements to existing functionality within the various system environments which may include design and implementation of new functionality. This also includes interacting with end-users to understand requirements, prototyping, functional specification development, data mapping and setting of configuration tables, documenting configuration and end-user procedures, and conducting end-user training. The SAP Applications Support Specialist will work under the supervision of a senior team member to broaden technical and business knowledge in the company.
Major Responsibility Areas (MRAs)
• Works on support requests and approved prioritized enhancements. Follows existing change management procedures. Informs his/her manager through periodic status reports detailing the progress of all on-going projects. Responsible for completing assignments in an accurate, timely and prioritized basis. Accurately scopes out length and difficulty of tasks and schedules work accordingly.
• Participates in and is responsible for driving and coordinating the collection of business requirements from the end-user community. Identifies solutions that meet these needs and will also identify potential issues delivering on business requirements, bringing those issues to the attention of their supervisor and driving to resolution.
• Works with IT and end-users to map new business processes on the SAP system. Assists in the definition of the new processes and develops prototypes in a test environment to simulate the new process to produce a functional system which is consistent with the requirements specified by the client. Responsible for developing test scenarios and subsequent implementation of test plans documenting test results.
• Develops program specifications and assists programmers with testing the functionality of program.
• Responsible for ensuring that successfully tested changes are transferred to the production environment following the appropriate transfer process.
• Ensures results obtained satisfy client requirements and that the new business processes operate effectively and efficiently in the integrated system environment. Obtains written approval from client that change is completed to their satisfaction.
• Responsible for preparing and maintaining required documentation, including, but not limited to configuration documentation, business procedures, and training documentation.
• Responsible for undertaking small integration projects that cross functional areas.
• Participates in medium to large projects that cross functional areas in roles relating to configuration of defined requirements and testing.
Knowledge, Skills and Experience
• Formal Education
o BS. Degree
• Specific Knowledge Requirements
o Strong knowledge in SAP (in any SAP skills mentioned above)
o Experience in S4HANA implementation is preferred
o Good knowledge of business software i.e. Word Processing, Excel, SharePoint, Microsoft Exchange or equivalents.
• Experience
o At least seven years of project implementation and/or support experience in SAP Financial Accounting.
o Prior experience in a Help Desk environment desired.
• Competencies
o Excellent interpersonal, verbal and written skills to communicate with non-technical clients, IT professionals, and management.
o Good analytical and problem-solving skills.
o Ability to handle multiple priorities and deadlines.
o Ability to escalate issues in a timely fashion.
o Strong bias for action and desire to deliver results
o Strong customer focus.
o Ability to work independently, with minimal supervision.
o Ability to review a complex problem and present his/her manager with summary of options to be considered

Job Details

Ben Edictio was launched with an objective of providing IT recruitment and placement services for the global business community. Ben Edictio is established and managed by professionals with extensive expertise in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our customers to the very best talents drawing from our vast network and database of various professionals. We focus on understanding our customers’ business and needs to offer solutions that fit seamlessly in our customers’ organization.

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