Salesforce Support

Salesforce Support

Third Pillar Global Delivery Center, Inc.
Metro Manila / NCR
2 - 4 Years
Not Specified

Job Description

Qualifications

  • At least 2 years experience in providing successful customer-facing support
  • Knowledge of the Salesforce platform and products
  • Proficient in Salesforce's declarative framework
  • Salesforce Administrator certification
  • Knowledge of Apex and Visualforce (+)
  • Familiar with the application (+)
  • Experience using Salesforce's service cloud (+)
  • Comfortable with CSS, HTML, Javascript (++)

Duties
  • Respond to customer inquiries within SLA
  • Solve customer issues in a timely manner
  • Provide user education about application
  • Collaborate with internal team members on complex support issues
  • Keep service cloud system up-to-date
  • Create and maintain solutions and knowledge articles
  • Must be able to manage many moving parts and details at once
  • Ability to prioritize and coordinate multiple projects and competing work demands.
  • Ability to see the big picture while managing several small projects
  • Keen eye for detail and analytical skills
  • Excellent verbal and written communication skills
  • Ability to maintain confidentiality of information regarding company financial and other information

Every organization needs a strong foundation for their success. It is for this reason that Third Pillar Business Applications Inc. offers solutions designed to help transform your organization into an innovative, cost-effective, and revenue-earning operation.

Our service portfolio focuses on specific key drivers of the business by partnering with proven market leaders. We recognize that technology is just an enabler, but expertise and industry experience are critical to any project’s success. Here are areas where we deliver maximum benefit to the business with our vision and mission in mind.

Third Pillar Business Applications Inc. aims to be a globally recognized business partner in providing best in class services and solutions.

Our Mission is to provide proven premium solutions designed to rapidly transform businesses into innovative, competitive and revenue earning organizations.

About Recruiter

6

Active jobs

Functions : IT

Industries : Consulting/Advisory Services, IT/Computers - Software

Skills/Roles I hire for: Salesforce

level Hiring For: Junior Level, Mid Level, High Level

Similar Jobs

People Also Considered

Career Advice to Find Better