Salesforce/CRM Executive

Salesforce/CRM Executive

NCH Customer Support Services, Inc.
Metro Manila / NCR
1 - 3 Years
Not Specified

Job Description

Key Responsibilities:
• Take ownership of day to day issues and resolutions for CRM platform • Assist in setting automated email campaigns, triggered campaigns, instant email campaigns, and dynamic email campaigns. • Development and manipulation of HTML emails to adhere to industry best-practice. This will include working on standalone microsites and responsive mobile design. • Understand and advise the CRM team on recipient list management, data cleansing and audience segmentation topics. • Work with reporting systems to present the campaign statistics and review areas for improvement. • To monitor campaign transmission, delivery and response. Utilise A/B testing techniques to optimise. • To make recommendations to CRM executives and brand teams on ways to improve campaign performance and efficiency. • Understand the operation requirements that underpin managing multiple campaigns. • Maintain knowledge of and put in practice the requirements of Responsible Gaming compliance.


Specialist skills and experience
Hands-on experience with HTML, CSS, Dreamweaver and Photoshop. Experience developing & delivering responsive design, dynamic content and mobile optimized campaigns. Experience of email service platforms, (Salesforce ExactTarget Marketing Cloud is an advantage), as well as real-time marketing platforms and SMS/ Push providers in a rich-message gaming ad environment. Experience with Litmus and/or other tracking and testing tools. Appreciation of cross browser / email compatibility issues. Working with various data formats (CSV, TXT, XML, ANSI, UTF-8) Experience in secure data environment including testing, best practice and encryption with ISO standards. Ability to multi-task in a fast-paced environment. Organised, hardworking, good problem solver. Attention to detail and ability to manage multiple tasks to a high level of quality. Be well organized, a quick learner, and have confidence in their abilities in a team environment.

Job Details

Industry:

Other

Function:

IT

Diversity and Equal opportunities: GVC is committed to creating an inclusive environment where everyone is treated fairly. We respect and encourage diversity and strive to ensure that individuals receive equal treatment in all aspects of their employment.

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