Salesforce/CRM Executive

Salesforce/CRM Executive

NCH Customer Support Services, Inc.
Metro Manila / NCR
1 - 3 Years
Not Specified

Job Description

Key Responsibilities:
• Take ownership of day to day issues and resolutions for CRM platform • Assist in setting automated email campaigns, triggered campaigns, instant email campaigns, and dynamic email campaigns. • Development and manipulation of HTML emails to adhere to industry best-practice. This will include working on standalone microsites and responsive mobile design. • Understand and advise the CRM team on recipient list management, data cleansing and audience segmentation topics. • Work with reporting systems to present the campaign statistics and review areas for improvement. • To monitor campaign transmission, delivery and response. Utilise A/B testing techniques to optimise. • To make recommendations to CRM executives and brand teams on ways to improve campaign performance and efficiency. • Understand the operation requirements that underpin managing multiple campaigns. • Maintain knowledge of and put in practice the requirements of Responsible Gaming compliance.

Specialist skills and experience
Hands-on experience with HTML, CSS, Dreamweaver and Photoshop. Experience developing & delivering responsive design, dynamic content and mobile optimized campaigns. Experience of email service platforms, (Salesforce ExactTarget Marketing Cloud is an advantage), as well as real-time marketing platforms and SMS/ Push providers in a rich-message gaming ad environment. Experience with Litmus and/or other tracking and testing tools. Appreciation of cross browser / email compatibility issues. Working with various data formats (CSV, TXT, XML, ANSI, UTF-8) Experience in secure data environment including testing, best practice and encryption with ISO standards. Ability to multi-task in a fast-paced environment. Organised, hardworking, good problem solver. Attention to detail and ability to manage multiple tasks to a high level of quality. Be well organized, a quick learner, and have confidence in their abilities in a team environment.

Job Details





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