Salesforce Administrator | TaskUs Quezon City

Salesforce Administrator | TaskUs Quezon City

Lizard Bear Tasking Inc
Metro Manila / NCR
6 - 10 Years
Not Specified

Job Description

TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies
We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 100 Best Places to Work list.
A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.
We exist to make the world’s best companies better. We aim to have fun while doing it.
SFDC Administrator

What does an SFDC Administrator really do Think of yourself as someone who will be working closely with Operations to develop a responsive Salesforce ecosystem, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being an SFDC Administrator.
Imagine yourself going to work with one thing on your mind: that you will create dashboards, sensible security measures on profiles, roles, and other sharing settings. As you tackle your new tasks for the day, you know that it will lead to one thing: will implement initiatives surrounding optimizing user-engagement, releases, configuration changes, workflow changes, and troubleshooting, user administration, and provide support for data integrity and backup/recovery.
As an SFDC Administrator, you will execute the TaskUs Salesforce Administration Strategy. You will optimize user-engagement and user-administration. You will customize Salesforce environment for complex Operations support and tracking. You will improve and execute data integrity. You will also improve and implement workflows, page layouts, case assignment/management, reports, and dashboard. You will also develop VisualForce pages, custom objects, Lightning Apps a plus. You will manage and deploy Salesforce integrated apps. You will create actionable reports and dashboards. You will produce documentation on Salesforce Administration. You will provide support and training for the business. You will communicate to major stakeholders on process changes, so users are aware of updates, key initiatives, and outages. You will also monitor Salesforce environments, help troubleshoot issues.
So, do you have what it takes to become an SFDC Administrator
Requirements:


What exactly are we looking for Well since this is an SFDC role, we need someone with experience operating in Agile/weekly sprint cadence. JIRA for documenting clear user stories and acceptance criteria. 6-8+ years of experience in SFDC Administration, Service Cloud is a plus. Certification in SFDC is also required. We need someone who’s technology-savvy, has a high-level knowledge of customer support operations process, is self-motivated and has a professional attitude.
What else We need someone with excellent communication and listening skills. Someone who possess good decision-making skills is organized and is detail-oriented. Someone who has knowledge and proficiency in using computers and Microsoft Office. Someone with excellent team building, operations support, customer service, and interpersonal skills. Someone who has the ability to meet/exceed department metrics/measures. Someone who has the ability to work with global remote teams.
About TaskUs:
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s 100 Best Places to Work, USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.

Job Details

TaskUs provides next generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology.

We provide Ridiculously Good strategy, business process optimization, revolutionary technology and the best talent to deliver transformational, digital scale. To find out more visit TaskUs.com.

TaskUs has the best culture in the outsourcing industry because of our belief in always putting our teammates first. We are free from the burdens of on-premise legacy systems and old-fashion processes. The latest cloud technology makes the work we do seamless and our bottom-up management approach keeps us agile.

Revolutionizing the customer experience begins at TaskUs.

About Recruiter

Functions : IT, Analytics/Business Intelligence

Industries : ITES/BPO

Skills/Roles I hire for: various

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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