SALES OPERATIONS ANALYST

SALES OPERATIONS ANALYST

KMC MAG Solutions Inc
1-2 years
Not Specified

Job Description



Zoom (zoom.us) is the world leader in video communications. Hundreds of thousands of businesses turn to Zoom for video and web collaboration, and we have the highest customer satisfaction in our industry. In all measures - revenues, team, customers - Zoom is growing at an explosive pace. With our recent funding of $100M from Sequoia, we are expanding teams across our organization. Now is the time to get on board at Zoom. It's an awesome place to work, and we're looking for the best people to join us.
Zoom's Global Sales Operations Team is looking to add a Sales Support Specialist in our Manila office. We're looking for a highly organized and efficient professional who can wear multiple hats throughout the workday while prioritizing the most important tasks on his or her list. As a Sales Support Specialist you will help our company grow by improving our sales process and productivity. Sales are the biggest driver of our company's success, so your position plays a crucial role at our company. This role can also work with cross-functional teams to find trends and proactively find solutions to improve processes. This is a phenomenal opportunity to learn about sales operation functions in a high-tech SAAS environment.

Responsibilities:
  • Serves as a trusted adviser/consultant to the Sales Team and other departments pertaining to sales bookings-related questions and concerns
  • Provide sales support via ticketing system in a timely manner by organizing workflow
  • Triage tickets and route to appropriate Sales Operations member or other departments
  • Work with other cross functional members to resolve sales support issues in a timely manner
  • Ticket analysis to determine areas of improvement and ways to decrease volume/types of tickets Identify bottlenecks in the sales process
  • Document ticket-related processes
  • Work with Sales Representatives to identify opportunities for internal system improvement
  • Work with cross-functional teams, like Marketing or Finance, to identify and implement new or enhanced processes for the Sales or Sales Operations team
  • Provide input on sales operations policies and procedures based on sales feedback, ticket volume, and ticket type
  • Demonstrate empathic verbal and written communication
  • Organize multiple sets of numbers to calculate an outcome
  • Provide ad-hoc support & reports requested by other cross-functional teams

Skills Required:
  • High school diploma/GED required
  • Associate Degree in Business or related field preferred
  • 1-2 years experience in a fast-paced technology company with knowledge of Finance and/or Marketing processes related to Sales is preferred
  • Partner/Channel relations experience is preferred but not required
  • Great interpersonal and communication skills
  • Great customer service skills Sales-oriented Sales-centric Sales-friendly
  • Is detail-oriented and has an inquisitive nature which helps with troubleshooting
  • Sense of ownership and pride in your performance and its impact on company's success
  • Analytical, Creative Problem-solver, Team Player, has reliable business decision-making
  • Ability to multitask and switch focus quickly
  • Has technical proficiency in these systems is preferred - SalesForce, ticketing systems, marketing automation Tools, Excel and other MS Office Suite programs
  • Is a Self-starter and has the ability to work unsupervised
  • Embraces change, nimble to support new initiatives that the business gives
  • Ability to work flexible hours, in-office

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