A SNAPSHOT OF YOUR ROLE
We are looking for an enthusiastic, ‘out of the box’ thinking Outbound B2C Sales Representative/Telemarketer, to generate sales for our affiliates by cold calling or answering request. It will predominantly be in cold calling. The candidate will be responsible for influencing existing or potential customers to buy products or services.
A successful candidate must be friendly and persuasive. They must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company’s clientele.
Your day could see you:
· Cold calling; making multiple outbound calls to potential clients.(150+ per day)
· Answer incoming calls from prospective customers
· User scripts to provide information about product/services features, prices etc. and present their benefits.
· Be able to not only follow a script, but be comfortable to adlib, improvise or go off script by thinking outside of the box.
· Have a bubbly (happy go lucky) or happy personality on the phone calls to customers and have the ability to strike a conversation about the products and services for sale, or anything else like the destination the customer will be moving to
· Understanding the client needs and offering solutions and support
· Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
· Record the customer personal information accurately in a computer system
· Creating and maintaining a list/database (ZOHO, CRM, Excel etc) of prospective client information.
· Presenting and delivering information to potential clients.
· Answering potential client questions and follow-up call questions.
· Working with sales team when closing sale
· Tracking weekly, monthly, and quarterly performance and sales metrics
· Building pipelines with channel partners and team members to close sales.
· Closing sales and working with client through closing process
· Ask pertinent questions to understand the customer requirements,
· Persuade the customer to buy by demonstrating how the service meet their needs
· Deal with complaints or doubts to safeguard the company’s reputation
· Go the extra mile to meet sales quota and facilitate future sales
· Keep records of calls and sales and record useful information
A BIT ABOUT YOU
· Proven experience as sales cold calling B2C role, telemarketer or similar.
· Previous experience in outbound call center, inside sales experience, or related sales experience.
· Proven track record of successfully meeting sales quotas preferably over the phone.
· Excellent communication and presentation skills
· Proficient in English
· Skilled in negotiation and dealing complaints
· Persistent and results oriented
· Patient and able to handle customer rejection
· Comfortable making cold calls and talking to new people all day
· Excellent verbal and written communication skills, ability to call, connect and interact with potential customers
· Persuasive and goal-oriented
· Possesses an energetic, outgoing, and friendly demeanor
· Eager to expand company with new sales, clients and territories
· Self-motivated and self-directed
· Able to multitask, prioritize and manage time efficiently
· In-depth understanding of company services and its position in the industry
· Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client
· Knowledge of sales process from initiation to close
· Ability to work independently or as an active member of a team
· Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
· Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook and Excel) and CRM
· Zoho CRM Experience
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today and #AcquireHappiness.
Functions : Telecom/ISP
Industries : ITES/BPO, Recruitment/Staffing/RPO
Skills/Roles I hire for: CSR and TSR
level Hiring For: Junior Level, Mid Level
Looking for a customer service representative who can work from home. The job will consist of answering emails, phone calls and chat messages. Your job is to resolve problems for the mutual benefit and satisfaction of the company and our customers.
The Operations Manager is a key part of the management team whose responsibilities covers team management, coaching staff and team leads, producing team performance reports, and keeping the team updated with the Australian banking industry.
The Customer Success Representative will manage all incoming customer service tasks as required – order taking, customer issue resolution, delivery matters, and handle record keeping of all customer records and customer interactions.
The team member serving on the Company’s Happiness Team interacts with company’s Customers, answering pre and post-sales emails, providing answers and resolutions, and conducting the following duties:
Our client is looking for Marketing Reports Analyst, he/she have an idea with Tableau, Salesforce, Google Analytics, Marketo for data segmentation and data visualization. Willing to work in Makati.
Simple body text this will replace with orginal content