Sales Coach | Hotel Booking | Ortigas Techno Point

Sales Coach | Hotel Booking | Ortigas Techno Point

Sitel Philippines Corporation
Metro Manila / NCR
1 - 2 Years
Not Specified

Job Description

Summary of Primary Job Responsibilities:

  • Manages a team of first-line supervisors (Coaches) who, in turn, supervise day-to-day operations for a team of Associates performing customer care or technical support functions for our clients.
  • Primary responsibility for Coach training, development and leadership to ensure Associate and client satisfaction in meeting designated performance goals.
  • Ensures client and corporate goals (service, quality, contribution) and financial, metric and Associate satisfaction goals are met.
  • Provides leadership and management to Associates.
  • Provides training and development opportunities for supervisory team. Coaches and mentors team supervisors.
  • Regularly conducts Coach team meetings.
  • Supervises multiple teams for one or more clients.

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets

clients’ customer care and transaction processing needs through 67,000 associ-
ates in 27 countries. Sitel provides world-class solutions from on-shore, near-
shore and offshore locations across 155+ facilities throughout North America,

South America, EMEA and Asia Pacific.
The company’s award-winning services provide clients with the strategic insight,
scale and diversity of offerings to ensure the best return on their customer
investment. The company is privately held and majority owned by Canadian
diversified company, Onex Corporation. For more information, please visit www.
sitel.com.

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