ROHQ CTI - Infra Tech Lead Analyst VP/C13

ROHQ CTI - Infra Tech Lead Analyst VP/C13

10-13 years
Not Specified

Job Description

Job Description :
The Enterprise Storage Team maintains Enterprise Disk & Tape infrastructure and interfaces with other Citigroup Technology Infrastructure (CTI) support groups. They work in collaboration with other Enterprise technology teams and with applications development groups located throughout the world.
Key Responsibilities
. Identify and propose new Storage Management solutions and approaches, standardizing processes across CTI when possible, to deliver improved functionality and more efficient outputs
. Oversee end-to-end Storage Management process, identifying automation needs, documenting to understand and execute against project scope, and partnering alongside key partners to design and implement solutions that match the need of the business
. Lead integration coordination for Enterprise Storage Management solutions.
. Provide ongoing technical support of enterprise storage Tape & Disk subsystems.
. Manage storage configuration changes following standard CTI change control processes.
. Work with and support other technical groups to provide end-to-end service and problem identification/resolution.
. Support the Hotline/On-Call problem management & support process.
. Help to identify, develop and implement new or improved processes to streamline operations, increase quality and availability of services.
. Provide technical support during the normal working day. Provide on-call, weekend, and off-hour support to meet agreed SLAs. Satisfy any on-site support requirements as needed.
. Evaluate new enterprise storage hardware and software, research ways and means of improving performance and monitoring, increase reliability, make recommendations to management and implement innovations as appropriate.
. Monitor the performance of the storage infrastructure, initiate remedial action where necessary, adhering to the standard CTI change control and escalation procedures.
. Produce & maintain clear technical documentation.
. Develop plans supporting Life-Cycle-Management of storage resources.
. Develop & Maintain Management, Chargeback, and Utilization Reporting.
. Convene & conduct meetings, develop project plans, manage projects to completion and meet agreed target dates.
. Comply with all audit & compliance requirements. Ensure full compliance with all local-regional-global regulatory policies, processes and procedures.
. Act as a subject matter expert providing guidance and direction in Enterprise Storage Management processes
Stakeholder Management and People Responsibilities
. Gather Storage Management requirements from stakeholders, communicate business need and potential cost to senior leadership, and execute efforts efficiently once buy-in has been received
. Directly impact the business by ensuring the quality of work provided by self and others impacts own team and closely related work teams by providing mentoring and training to junior members of the team
. Actively contribute towards self-development by creating and following development plans based on discussions with management
. Interpret Storage Management requirements from various key partners, working to reconcile different views of the ideal end-result into a cohesive, highly-functioning final product
Core Role Competencies
. Technical Knowledge: Applies in-depth/comprehensive knowledge of Storage Management domain to assume responsibility for large, complex system(s) / initiatives.
. Processes/ Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.
. Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions.
. Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements.
. Managing Innovation: Identifies assumptions and sees alternative ways to view or define problems. Is not constrained by thoughts or approaches of others. Views situations from multiple perspectives brainstorms multiple approaches and solutions and can take a creative idea and put it into practice.
. Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors.
. Client Centricity: Uses insights from customer relationships to anticipate their needs and provide services beyond their expectations. Actively seeks information to understand client issues, expectations, and needs.
. Effective Communications: Is able to effectively communicate across a number of communication settings and regularly does so. Takes time to consider what the partner knows and cares about, drafts messages, and rehearses so that they are confident delivering the content of the message. Seeks input, checks understanding and presents message in different ways to improve understanding.
. Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.
Skills / Experience Levels
. You have good communication skills with the ability to articulate to partners and technical teams.
. You have demonstrable experience in Storage Management.
. You enjoy learning and love sharing your knowledge with others.
. You work independently and are self-directed.
. You are a detail oriented and perseverant individual.
. You have the ability to apply a basic understanding of how multiple areas collectively integrate to contribute towards achieving business objectives
. You have a positive attitude with the commitment to get the work done.
. You enjoy collaborating with others, and working as part of a cross discipline team.
. You're a self-starter with good problem solving skills, and you continuously look for ways to improve things.
. You understand the importance of prioritization of your work.
. You care about providing a great experience to the users of your system.
. You have a Bachelor's degree (Computer Science or Engineering degree preferred) or equivalent work experience.
. You have a minimum of 10 year experience working with Storage Management.
. You have mainframe storage management support experience with extensive exposure to one or more of the following categories: Hardware, Catalogs, SMS, Performance, Capacity, Replication Technology, Reporting, and Analytics.
. You are accustomed to supporting a 24x7 high value operation, a rapid rate of technical change, expectations of high reliability and adherence to change control disciplines.
. You have Storage Management experience, preferably in a major financial institution.
Job Family Group: Technology
Job Family:Infrastructure
Time Type:Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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