ROHQ - CTI - Infra SeniorTech Analyst /Voice Integration Engineer- C12/AVP

ROHQ - CTI - Infra SeniorTech Analyst /Voice Integration Engineer- C12/AVP

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Job Description

Job Description :
Voice Integration Engineer
Person on this position is responsible for Voice Services design and integration for a large portfolio of voice products with main focus on Contact Center environment. Person will be part of Global Voice Build team. The team cover project-related activities and work closely with various teams to deliver a professional project implementation service offering to a diverse client/business globally.
Key Responsibilities:
  • Manage implementation, overseeing build, validation and closure phases for various projects
  • Plan implementation tasks, including change management and communication
  • Manage vendor interaction and activities
  • Validate installed solution against design record
  • Coordinate testing of installed solution with customer environment
  • Monitor day 1 activities and troubleshoot new product deployment
  • Direct liaison with other development and support teams locally and globally
  • Provide technical expertise during audits
  • Work with global teams on global standards and configuration to build 'Best In Class' standards

Key Skills:
  • Experience in managing enterprise-scale voice deployments on a variety of platforms
  • Familiarity with a heavily controls-focused environment highly desirable
  • Experience in customer support in a time-critical environment solving time critical production issues and problems
  • Networking experience (CCNP level)
  • Knowledge on Avaya Communication Manager or Genesys Contact Center in a large, multi-site, global telephony environment
  • Knowledge on Avaya ASM CMS, AES, and other Avaya Unified communication products.
  • Knowledge on Contact center product including dialer.
  • Knowledge of SBC, including ISDN and SIP-based services
  • Experience in a financial services environment is highly desirable but not essential
  • Strong communication, organization and planning skills
  • Ability to react to a dynamic environment
  • Strong problem-solving skills and analytical approach
  • Strong team-player and collaborator
  • Fluent English written and spoken

Development Value:
  • Exposure to various resolver teams throughout the EMEA, ASPAC, LATAM, NA regions.
  • Opportunity to increase knowledge across voice products by participating in modular training

Job Family Group: Technology
Job Family:Infrastructure
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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