Qualtrics Billing Specialist (night shift).

Qualtrics Billing Specialist (night shift).

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Job Description

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
The Global Finance Shared Services (GFSS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. The Global Finance Shared Services Environment allows SAP to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.
Within GFSS, the O2I Qualtrics team is responsible for issuing Qualtrics company invoices and performing all Qualtrics billing related tasks. As the group who manages the very end of the sales cycle, the team will connect a wide variety of functions from sales to operations to accounting and ensure a smooth and efficient billing cycle. The team provides timely and relevant reporting and support projects for the overall Finance organization.
As a GFSS O2I Qualtrics team member, you will get the opportunity to be part of a new department in the company and contribute to its success and development. Going forward, you are expected to work independently within the billing team across all standard billing relevant tasks and be willing to assume responsibility for additional tasks. At the same time, this role offers many development opportunities of other skills and competencies that will help you shape your future career path.
Key Responsibilities
  • Manage the billing cycle for all of our new business
  • Review sales opportunities to verify contracts and quotes, ensuring they are accurate and complete
  • Manages finance cases requested by the sale organization on individual sales opportunities
  • Partner with sales representatives who close deals
  • Partner with other sale support groups including Deal Desk, Commercial Finance, Data Teams and Onboarding
  • Proactively identify process gaps or inefficiencies and drive improvements
  • Facilitate a smooth process for our clients to pay for their licenses
  • Assist the GFSS Qualtrics Cash Collections team in resolving complex billing issues and dispute cases
  • Participate in monthly close process
  • Provide periodic key performance indicator updates to the senior management
  • Collaborate closely and cross-functionally with other teams and departments
  • Own strategic projects and initiatives that improve team functionality and efficiency
  • Support the training of new team members
  • Follow Qualtrics processes and use application tools available in NetSuite/Salesforce
  • Support Ad-hoc queries and contributes to projects
  • Contact for external and internal auditors

  • Successfully completed University Degree
  • Solid problem solving and analytical skills
  • Customer focus & business acumen
  • Be a fast learner and a team player
  • Ability to work under pressure
  • Excellent interpersonal and communication skills
  • Fluent written and spoken English is required
  • Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)

  • Prior experience with enterprise billing/invoicing is an advantage
  • Working experience from a Shared Service Centre is an advantage
  • Knowledge of Google Suite (Gmail, Google Docs, etc.) preferred
  • Prior experience with NetSuite/Salesforce preferred

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).
Successful candidates might be required to undergo a background verification with an external vendor.
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Job Source : jobs.sap.com

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