Quality Officer (Travel & Accommodation Account) (MANILA)

Quality Officer (Travel & Accommodation Account) (MANILA)

Teledirect Pte Ltd
Not Specified
Not Specified

Job Description

Do you aspire a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 25 years of experience and more than 270 industry awards

What is your mission
. Administer leaves, attendance, scheduling, and other workforce related duties.
. Provide feedback on tools, resources, procedures and guidelines to enhance workflow.
. Trend and track performance, as well as compiling monthly and yearly agent KPI reports.
. Highlight any performance deviations to the immediate superior for necessary action to be taken.
. Ensure that all data are collected, and are useable, relevant, accurate, representative and objective.
. Complete all daily, weekly, monthly and ad-hoc reports and dispatch to target audience on time.
. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
. Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
. Preferable with 2 years of working experience in the related field is ideal for this position.
. Possesses strong time management skills and the motivation to exceed expectations.
. Ability to work and multi-task in a fast-paced environment.
. Ability to work with computers and multiple systems, as well as the ability to learn and adapt to new ones.
. Excellent verbal and written communication skills in English and the language of the supporting market.

Job Details

Employment Types:




Who is TDCX We serve some of the world's best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsourcing industry better for our people and our clients. Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Job Source : www.tdcx.com

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