Quality Manager (Process Improvement and Transformation)

Quality Manager (Process Improvement and Transformation)

Bershaw Consultancy
Metro Manila / NCR
10-15 years
Not Specified

Job Description

Qualifications:
  • Black Belt Certified
  • System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet and web-based applications
  • Language proficiency ( English) - Good/ Excellent
  • Should possess good analytical skills, communication and negotiation skills.
  • Self Starter, Confident, should be excellent in stake holder management (Internal & External) & Change Management
  • Team Handling Skills
  • Willing to travel across sites & locations within the country or abroad
  • Accuracy & integrity in data handling
  • Ability to work with people and teams of diversified / different priorities
  • Excellent knowledge of Excel, Word, Power point & Minitab

Responsible for:

  • Driving quality deployment in the Delivery Centre
  • Driving customer Impact Projects
  • Driving Six Sigma and Lean Deployment
  • Driving QNS for the aligned area
  • Driving SLA adherence / Customer CTQ
  • Ensuring all parameters are met and corrective and preventive actions are taken
  • Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores
  • Driving inputs from VOC/ CSAT / NPS for improvements
  • Contribute and present in client/customer reviews/meetings
  • Adhere to compliance to Quality standards (ISO)
  • Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQCs)
  • Follow appraisal and feedback mechanism
  • Driving Continuous Improvement projects
  • Initiate and best practice sharing across the team
  • Driving people development by aligning to the Quality DNA program
  • Driving culture of data based decision making
  • Adherence and completion of WNS Quality Role Roadmap requirements.
  • Will also manage a team of Quality Analysts and will be responsible for coaching, mentoring and guiding the team to achieve quality goals and targets.

Bershaw Consultancy has been providing an efficient, effective, and enjoyable staffing experience to job-seekers and employers since 2012. We know that a resume is important, but it’s also just a piece of paper. Our job as consultants is to understand the needs of the employers and job seekers to help bring together the perfect match in expertise, skill, and personality.

Offering quality recruitment services to place the right people with the right jobs in the Philippines. Whether you are looking to hire new staff or to find a new job, we’re here to help you succeed. Call us up to arrange a meeting. We’ll have your hiring or job-seeking needs met in no time by one of our professional consultants.

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