Quality Manager

Quality Manager

Curran Daly & Associates
Not Specified
Not Specified

Job Description



Job Description

Quality Manager
Role Responsibilities:
. Manage first-line supervisors that are responsible for managing the day-to-day
operations of a team of representatives handling customer inquiries and issues
. Ensure client and corporate service, quality and contribution goals are met
. Ensure that financial, metric and associate satisfaction goals are met provide
leadership and management to associates
. Provide training and development opportunities for supervisory team
. Coach and mentor team supervisors
. Regularly conduct supervisor team meetings
. Supervise multiple teams for one or more clients
Skills/Knowledge/Qualifications:
. Client Relationship Skills
. Financial Management Experience
. Performance Management skills
. Technical and problem solving skills
. Strong leadership skills with the ability to manage large groups of people
. Strong verbal/written communication and facilitation skills
. Strong interpersonal skills and experience demonstrating successful customer
relationship management
. Ability to use a computer (Internet, e-mail, MS Office programs) to complete daily
duties
. Demonstrated knowledge of contact center operations and customer support
. Demonstrated knowledge of the technology industry and general business
management
. Demonstrated ability to analyze processes, enact change and think operationally
and strategically to achieve business goals
Education:
. Four-year college degree in Business Management/Administration or equivalent
combination of education and directly related experience
Experience Target:
. Four (4) or more years of directly related experience, including 2 or more years of
supervisory experience

Similar Jobs

People Also Considered

Career Advice to Find Better

Simple body text this will replace with orginal content