Quality Assurance Specialist I - Centralized Quality Assurance, Global Employee Support

Quality Assurance Specialist I - Centralized Quality Assurance, Global Employee Support

JP Morgan Chase & Co.
2-5 years
Not Specified

Job Description

Job Description :
Quality Assurance Specialist I - Centralized Quality Assurance, Global Employee Support
The position will be part of JPMC's GES Performance Quality and Operational Analytics. The Centralized Quality Assurance or CQA team is responsible for the implementation and maintenance of monitoring HR functions. The CQA team is responsible for evaluating and establishing streamlined and standard quality reviews globally across different HR Product/Servicing groups. The team is responsible for Quality review, management reporting, monitoring specialist, and analyzing HR products/servicing processes. In addition, partnering with teams to update/document/train on processes provide possible improved efficiencies and controls as part of the process. The Quality team is responsible for sustained compliance based on firm guidelines or selfâ€'identify issues and corresponding global solutions.
The specialist will primarily be responsible for evaluation activities, stakeholder relationships, analysis/reporting of findings, and other quality related processes. These may include case/call/email reviews, monitoring, and/ or escalated issues to determine root cause and possible solution implementation.
Key Responsibilities:
  • Conduct effective/efficient quality evaluations at a high volume or pace
  • Perform/participate in calibration sessions
  • Complete all assigned tasks & deliverables as assigned
  • Ability to produce high-quality written reports, for use at Executive level
  • Ability to gather, synthe, and analyze data and draw logical conclusions
  • Demonstrated ability to work effectively, both independently and as part of a collaborative team
  • Conduct Quality Assurance reviews. Evaluate results, create metrics, recommend / manage revisions and improvement strategies.
  • Assess need, recommend and drive Quality, across Global HR functions
  • Effectively partner with key/non-key stakeholders in creating, communicating, and driving the Quality Assurance agenda for HR functions

  • Minimum of 2 years experience in Quality assurance/ monitoring/ controls or Quality within Operations, HR, or other areas
  • Experienced using SharePoint required
  • Intermediate level of technology skills including experience with using MS office Suite
  • Relevant experience with demonstrated ability to execute responsibilities in a highly regulated and process driven atmosphere
  • Established analytical/ reporting/ project management/ Agile skills
  • Experience using Quality/ CORE/ Auditing tools
  • Highly motivated individual with demonstrated ability to coach, lead, and inspire team.
  • Strong problem solving skills
  • Strong/effective quantitative and qualitative analysis skill
  • Ability to lead and work on several concurrent projects
  • Strong communication verbal, written and interpersonal skills, with the ability to engage and influence staff at all levels
  • Bachelor'sdegree preferred
  • Ability to adjust schedule as needed, based on business needs

Additional Qualifications:
  • Disciplined, self-motivated and delivery focused individual
  • Strong organizational skills and detail orientation required with the ability to make sound decisions based on outlined processes or procedures
  • Proven ability to prioritize and multi-task in a fast-paced environment
  • Strong verbal and written communication skills able to connect across all levels in the business
  • Demonstrated ability to be a collaborative team player with excellent interpersonal and client support skills
  • Ability to work in a dynamic environment where work tasks vary and processes are changing
  • Proactive approach with ability to troubleshoot problems, recommend solutions, and determine root cause in order to prevent future occurrences
  • Issue follow-up and timely resolution
  • Excellent analytical, problem solving, and time management skills
  • Intermediate MS office suite skills (Excel, Word, PowerPoint, etc.), with ability to create Macro items

Job Details

Employment Types:


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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