The RoleAs a
Quality Assurance Officer, you will be responsible for ensuring compliance with credit and collection policies/procedures for all loan products. You will also that credit and operational risks are properly identified, reported, and monitored in accordance with the Bank's policies.
How you'll contribute - Reviews credit quality of loan bookings for all consumer loan products taking note of, but not limited to the following: data input quality, policy deviations, credit investigation/verification, and documentation deficiencies.
- Reviews adherence of Collections to the set Collections policies, strategy, and timelines by taking note of policy deviations and delays in collection execution.
- Responsible for the monthly discussions/reporting of policy/process deviations seen during quality reviews and recommendation of corrective measures to the Policy & Portfolio Management, Business and Operations Head, and all concerned units.
- Monitors implementation of corrective and preventive measures to ensure that issues around policy and process implementation are resolved.
- Conducts investigation in determining the root cause of customer complaints Drives process improvement as deemed necessary.
- Conducts pieces of training and/or proficiency examination to measure each processor's understanding as regards his function and improve efficiency.
- Work closely with various units of the Bank in the performance of independent assessment of policy and process.
What we're looking for - Graduate of Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking
- Must have at least 3 years of relevant work experience
- With knowledge of credit policies and procedures, and risk management.
- Should have a background in underwriting
- Equipped with effective written and oral communication.
- Able to communicate effectively with internal customers (stakeholders).
- Analytical, proactive, and detail-oriented.