Quality Assurance Director

Quality Assurance Director

Alorica Teleservices Inc
5-10 years
Not Specified

Job Description

• Lead and manage multiple, simultaneous consulting engagements with clients on business operations and performance improvement initiatives
• Utilize structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline
• Oversee the project manager and project team to successfully complete all phases of a data analysis project on-time and on-budget, including, but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions
• Develop new insights and understanding of business performance based on data and statistical methods
• Analyze external markets dynamics and multiple large data sources to assess trends and develop actionable insights
• Lead high performance teams to deliver quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios
• Manage contract, timeline, and budget all deliverables for internal or external client projects
• Build, manage, and sustain strong relationships with internal and external clients
• Deliver consultative recommendations to clients by drawing from information captured from the Convergys Analytic Consulting team, prior experience, and knowledge of critical processes and industry acumen
• Interface with key client stakeholders and effectively navigate difficult issues and project risks
• Communicate priorities to team members and overseeing execution of projects
• Coach, mentor, and day to day management to individual contributors and consulting managers. Second line manager, may include management of managers
• Conduct annual performance reviews and provide feedback in an ongoing manner for team members
• Lead practice building activities (e.g., recruiting, pre-sales, marketing material, and thought leadership development)
• Support consulting business development and provide expertise in areas such as strategic development, analytics and process improvement, and effectiveness

Alorica Philippines

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