Quality Analyst

Quality Analyst

TaskUs
Not Specified
Not Specified

Job Description



It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
So what does a Quality Analyst do Think of yourself as the go-to person for Teammates and clients that helps analyze, evaluate, and resolve back-end issues affecting their day-to-day tools, performance, and processes.

Imagine yourself going to work with one goal in mind: to ensure that Teammates maintain their Ridiculously Good quality of work and comply with our Ridiculously Amazing processes. Your main tasks center on being the first level of escalation in fixing problems and ensuring that clients complaints are resolved in a timely manner and avoided in the future.


As a Quality Analyst, you will:

  • Prepare weekly and monthly reports on the quality of Teammates performance

  • Identify potential quality issues per a defined process and escalate ongoing quality issues to management

  • Verify implemented solutions or fixes to ongoing quality issues

  • Hold regular calibration sessions with your assigned teams, which include conducting side-by-side task monitoring and feedback sessions with Teammates and Team Leaders and

  • Attend weekly business reviews with assigned campaign Team Leaders, Operations Managers, and clients.

Do you have what it takes to become a Quality Analyst
Requirements:

  • Knowledge of customer service practices within and/or beyond the BPO space.

  • Ability to identify patterns or connections between situations, issues, or problems that may not explicitly related

  • Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications

  • Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies

  • Background in conducting research and analytics, backed by advanced computer proficiency

  • Experience in mediation and conflict resolution techniques

Join TaskUs, Business Intelligence's 2022 Best Place to Work, and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good perks and benefits. are available for you!

  • Scholarship program for your children

  • HMO benefits for you and up to 2 dependents after 2 weeks of employment

  • Wellness programs

  • Retirement savings program with company matching

On-site perks:

  • World-class, Ridiculously Refreshing workspaces

  • Gym and recreational areas

  • Unlimited coffee

  • Free healthy lunch

  • Daycare for your kids while you're on shift

  • Happy Hours, Time Outs, and other on-site events to enjoy

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.
About Us
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines, and India.
For more information, visit www.taskus.com.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

About TaskUs

TaskUs is an U.S. outsourcing company that handles content moderation for companies including Facebook and Doordash.

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