Quality Analyst (Project Based)

Quality Analyst (Project Based)

Sykes Asia Incorporation
Metro Manila / NCR
0-1 years
Not Specified

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Performs real time and/or historical email monitoring and provides trend data to program team leaders and managers.
  • Uses quality monitoring data management system to compile and track performance at team and individual levels.
  • Responsible for preparation, analysis and timely completion and submission of internal and external quality reports for management staff review.
  • Prepares internal quality monitoring reports in a monthly basis and completes Root Cause Analysis template if need be.

REQUIREMENTS
  • With atleast six (6) months experience as QA Representative (preferrence)
  • With atleast two (2) years contract center/BPO experience (required)
  • Excellent documentation and reporting skills: preferably proficient in working with MS Word, Excel and Power point.
  • With excellent communication skills
  • Willing to work in nightshift
  • Temporarily in work from home set up