Requirements:
Experienced in developing a QA manual for different LOBs.Knows his/her way around data analysis and makes sound decisions for process improvements.More experienced and English language proficient (English Certification Level B2).Enhanced critical thinking and a situational mastery of the English language.More equipped to collaborate with the advances in automation and AI with their ability to empathize, make dynamic decisions, and provide a personalized experience.These skills are becoming imperative in front-line e-commerce and customer service industries.