Quality Analyst (ES 17031C)

Enshored seeks a detail-oriented, diligent, and hard-working Sr. Quality Analysts to work with a fast-growing technology-enabled account. These are high-impact roles and offer great opportunities for career advancement in a BPO setting. Hours will de

Enshored seeks detail-oriented, diligent, and hard-working Quality Analysts to work with a fast-growing travel program. Hours will depend on the client's needs. Essential Duties and Responsibilities * Evaluate team performance via regular quality

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess a

Requirements: * Experienced in developing a QA manual for different LOBs. * Knows his/her way around data analysis and makes sound decisions for process improvements. * More experienced and English language proficient (English Certification

Position Summary Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a h

The Workforce Analyst is accountable for schedule adherence, service level, and absenteeism. They forecast and prepare for a call or email volume, monitor seat occupancy, average handle time, and other factors to measure campaign performance. He/she

This position is under the Customer Contact Center Team. * Responsible for monitoring call, email, and social media interactions made by Customer Service Officers * Key implementer of all quality initiatives to the Customer Contact Center

Enshored seeks detail-oriented, diligent, and hard-working Quality Analysts to work with a fast-growing Social Media program. These are high-impact roles and offer great opportunities for career advancement in a BPO setting. Essential duties and resp

The primary responsibility of this position is to audit the accuracy of the work performed by the team of experts. The most significant function of this position is to monitor and evaluate calls and performance. Ensuring the correct processes were ad

Enshored is seeking an outstanding Training Specialist for the Travel program who will be a role model to his/her direct reports. This is a high-impact role and will offer an excellent opportunity for fast career advancement in a high-growth BPO envi

QUALITY ASSURANCE ANALYST (QA) Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience - recognized as one of BE

Qualifications * Native: Preferably with 9ATourist Visa, 13APermanent/Probi, Dual Citizen * Graduate, Associate Degree Graduate, Completed 2 years in College * At least 4 years working experience in Quality (BPO) Set up * Familiarity with

About the role: * Design, manage and drive quality scores for a content moderations team. * Monitor program metrics, provide data intelligence, strategies, action items and analysis. * Own and drive variability within the QA analysts along w

WHAT IS THE PURPOSE OF THIS ROLE? Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound ca

Responsibilities * Analyze current customer service processes and identify gaps or defects to improve overall effectiveness * Define/recommend process improvements to meet current and future customer service needs/standards * Quality analy

Job Description: Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and

Job Description: Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and

Job Description Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolv

* Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority. * Performs the

* Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority. * Performs the