Quality Analyst (EN 47031B)

Quality Analyst (EN 47031B)

Enshored Inc.
Not Specified
Not Specified

Job Description



Enshored seeks detail-oriented, diligent, and hard-working Quality Analysts to work with a fast-growing technology-enabled account. These are high-impact roles and offer great opportunities for career advancement in a BPO setting.

Hours will depend on the client's needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Conduct quality assurance evaluations (internal audits) for employees to improve the customer experience
  • Provides immediate feedback to employees who incur critical error
  • Conducts regular feedback to employees regarding their quality audits
  • Spearheads in internal and external calibration sessions and provide calibration result
  • Generate weekly, monthly and quarterly quality audit-related reports which shall be sent out to internal clients such as Operations Manager and team captain.
  • Help improve the technical competence of our frontline consultants through quality evaluations, which identify both strengths and development opportunities.
  • Performs other duties as assigned.

  • MINIMUM REQUIREMENT QUALIFICATIONS
  • Knowledge in QA Fundamentals and principles
  • Proficiency in MS Office, Google Suite, and Google Analytics
  • Bachelor's/College degree
  • With at least two years of Quality Assurance experience in the BPO Industry
  • With high-level initiatives, accountability, and self-motivation.
  • Proven interest in technology and how it is changing the world of work
  • She/he can build a productive and highly engaged work environment.
  • Maintain calmness and composed under tight pressure and provocations.
  • Ability to work independently and take responsibility for seeing things through to completion.
  • Open to feedback and criticism
  • Attention to detail
  • Analytical skills
  • Effective in communication skills in both written and verbal.
  • Proven ability to work to deadlines and under pressure with a positive attitude
  • Commitment to delivering to the highest quality first time
  • Examples of taking the initiative in a work setting, with positive outcomes
  • Coaching and development abilities
  • Average communication skills in English
  • Job Details

    Employment Types:

    Industry:

    ITES / BPO

    Roles:

    About Enshored Inc

    Job Source : jobs.lever.co

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