QA Representative (Work from Home)

QA Representative (Work from Home)

Sykes Asia Incorporation
Metro Manila / NCR
0 - 1 Years
28270 - 30962 PHP

Job Description

Performs real time and/or historical email monitoring and provides trend data to program team leaders and managers.
Uses quality monitoring data management system to compile and track performance at team and individual levels.
Responsible for preparation, analysis and timely completion and submission of internal and external quality reports for management staff review.
Prepares internal quality monitoring reports in a monthly basis and completes Root Cause Analysis template if need be.

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.

SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.

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Functions : IT

Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software

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