QA Manager

QA Manager

Eastvantage Business Solutions Inc.
Not Specified
Not Specified

Job Description



About the role:

  • Design, manage and drive quality scores for a content moderations team.
  • Monitor program metrics, provide data intelligence, strategies, action items and analysis.
  • Own and drive variability within the QA analysts along with Senior Quality Analysts.
  • Drive overall program service level requirements for quality and make sure that these targets are being met on a consistent basis.
  • Take lead with the Senior Quality Analysts on conducting quality audits, audit of the auditors, report on findings, and propose new design and standard operating procedures for continuous improvement.
  • Manage your stakeholders and be a coach and mentor each member of your team.
  • Bring grit, critical thinking and a high level of emotional intelligence, a leader who leads by example, and most importantly show high willingness to change as well as high willingness to learn.


Position requirements:

Job Requirements:
  • At least three (3) years of experience in quality management in a diverse industries, does not have to be solely in a BPO environment
  • Background from startups, BPO companies focusing on technology products and social media andunicorn technology processes.
  • Excellent communication and critical thinking skills focusing on significance, depth and breadth
  • Knowledgeable in performance data metrics and analysis
  • Ability to design significant strategies and action items week over week
  • Driven towards execution.
  • Ability to present and provide positive communication optics for international clients.
  • Team player, willing to collaborate and seek assistance outside their vertical.

About Eastvantage At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000happy employees over the years. We invite you to navigate our site to get to know who we are , to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.

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