Job Description
Job Summary:
The Consultant position is responsible for the delivery of implementation services for NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, develop innovative plans to solve their problems, and implement these plans to the customer's satisfaction.
Job Responsibilities:
- Provide implementation services to the new and existing customer
- Document and validate customer's business requirements and map to NetSuite functionalities
- Configure/customize NetSuite application to meet customer's business requirements
- Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries
- Works on problems of diverse scope where analysis of data requires evaluation of numerous factors
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re-engineering initiative
- Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary
Qualifications:
- Bachelor's degree, preferably in Accounting or Management Information Systems
- 6+ years experience in systems applications consulting, either internally via an IT organization, or externally with a consulting firm or software provider
- Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM, and Ecommerce
- Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite
- Ability to effectively implement an ERP, SFA/CRM or eCommerce Solution
- Understanding of common industry-standard business practices, such as ERP, SFA/CRM, or Ecommerce
- Customer relationship acumen and strong consulting skills
- Strong written and verbal communication skills
- Amenable to work on Nightshift and in Makati
Job Details
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About Oracle Responsys
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It's when everyone's voice is heard and valued, that we are inspired to go beyond what's been done before. That's why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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