Programmer Analyst II - Cobol (IMS, Production Support)

Programmer Analyst II - Cobol (IMS, Production Support)

FIS Global
Metro Manila / NCR
4 - 8 Years
Not Specified

Job Description

Are you curious, motivated, and forward-thinking At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team

Work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.
What you will be doing
  • Provide technical support and resolution to triage tickets.
  • Implement permanent fix for defects or changes due to production-related issues.
  • Provide weekend validation due to system updates.
  • Participate in FIS Disaster Recovery exercises.
  • Participate and support infrastructure changes that impact the application.
  • Provides customer support.
  • Exhibits effective problem-solving competence for various programming challenges.
  • Can think logically and writes/analyzes source code independently.
  • Practice team behavior.
  • Manages Time Effectively.
  • Production support is 80% and defect fixing is 20%
  • Analysis and research of customer reported issues for the Service Delivery application within a 7-day turnaround time.
  • Must be able to work on a rotational shifting schedule. Nightshift from 9pm - 6am and Dayshift from 9am to 6pm (Manila Time). Schedule is more on Day Shifting. Rotation is done once a month.
  • Provide on-call production support. This is only assigned to Day shifters
  • Other related duties assigned as needed.
What you bring:
  • Experience using Cobol, JCL, DB2 and basic IMS
  • Exposure to Banking and Financial domain is a plus
  • Must have 3+ years of experience in mainframe technologies with Production Support experience.
  • Experience on the Tools is INSYNC, XPEDITER, and CONTROL-M.
  • Experience in working on Defect Management is an additional benefit as we have scope for defect management, Incident Triage, Job Abend, and Change Records.
  • Knowledge of end-to-end systems development life cycles
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Excellent verbal and written communication skills to technical and non-technical audiences
What we offer you:
  • Competitive salary and benefits
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team

About FIS Global

FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world.

For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests.

Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.

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Functions : IT

Industries : Banking/Accounting/Financial Services, IT/Computers - Software

Skills/Roles I hire for: Banking, Foreign Language, IT, Ecommerce, Payments

level Hiring For: Mid Level, High Level, Top Management

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